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Answered

Receive notification in Close when Lead starts chatting in Intercom

  • October 12, 2021
  • 1 reply
  • 54 views

We use Close as our CRM for our sales team and then we use Intercom for Live Chat with leads on our website. Is there a way our sales reps can receive a notification in Close anytime a lead starts a new conversation in Intercom?

 

I know Intercom sends an email notification to our Sales Rep's Google Mail inbox. This email is sent from notifications@unstarving-artists.intercom-mail.com.

 

Is there a way that this notifications@unstarving-artists.intercom-mail.com email address can BCC our close email forwarding address e.g. unstarving_artists-xsz1xswc@leads.close.com as well?

 

See Close Forwarding Email Address: https://help.close.com/docs/forwarding-email-to-close/p>

Best answer by Roy

Hello @harry w​ ,

 

Have you tried to use Zapier to build the following integration?

 

Trigger: New Conversation

Action: New Inbox notification in Close.

 

More information can be found here.

 

Best,

Roy

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  • Expert User
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  • October 14, 2021

Hello @harry w​ ,

 

Have you tried to use Zapier to build the following integration?

 

Trigger: New Conversation

Action: New Inbox notification in Close.

 

More information can be found here.

 

Best,

Roy


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