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Searching Fin's Content

  • 6 January 2024
  • 1 reply
  • 63 views

How can I search Fin’s content in our conversations? In instances where Fin has said something incorrect to many customers we need to quickly find all instances where Fin said a particular piece of information so we can correct.

When I search the information Fin gave out it brings up no conversations, even though it’s been part of many conversations. I am copy pasting the fin content/key words from the conversations so it is accurate. Thank you for your assistance!

Best answer by sean.reid

Hey there @ChelseaAZ I hope you’re doing well!

For help on how to find and edit Fin content you refer to this Help Centre article https://www.intercom.com/help/en/articles/7860264-manage-your-fin-content

It should have all the information you need on it! 

If you still need help after going through it please just let us know! 

 

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sean.reid
Employee
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  • Manager, Customer Support
  • January 9, 2024

Hey there @ChelseaAZ I hope you’re doing well!

For help on how to find and edit Fin content you refer to this Help Centre article https://www.intercom.com/help/en/articles/7860264-manage-your-fin-content

It should have all the information you need on it! 

If you still need help after going through it please just let us know! 

 


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