Hi, I use intercom to chat with my clients on android and iOS. I have noticed that after a few days, on the android device we get clients being prompted to send a message instead of continuing with the previous conversation. is there a way to prevent users from opening these new conversations? I have turned it off in messenger setttings and mobile SDKs but even still after a few weeks, the recent conversations changes to send us a message and starts a new conversation all together
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/52ad4536-bd2c-497f-8d36-97ed624c7597.png)