Just wondering if @Cyan Cone 7​ or @user382​ would have any advice here 👍

Thanks for the nudge. 🙂

@craig w13​ Interesting question, I'd be happy to get on a call to understand the full picture to better provide insight.

But it sounds like this could be a good case for using the audience targeting functionality if it's about full articles that only would be relevant to that 40% or 10%

In some cases you might want to hide articles from everyone but the 10% because they aren't relevant but in other cases you would want them visible if they are needed by people considering upgrading etc... So I'm not sure if that fits your model.

You can add audience rules which would allow you to show an article to a logged user who has x in their customer attributes or on a specific plan etc.

Would that be helpful in this case?

https://www.intercom.com/help/en/articles/2982784-control-who-can-see-your-articles-with-audience-targeting/p>

If we can jump on a call and walk through it, I will probably get a clearer picture of the goals and can help with a plan to implement if that sounds helpful feel free to reach out.