How do you define "Last Seen"?
Best answer by Lisa B11
Hey @lisa b13 👋
"Last Seen" is defined as the time when Intercom last received a request from the user (e.g. the last time the Messenger was loaded).
Note: Just having the browser tab open doesn't generate any end-user request to Intercom, so the 'online' status (green dot) and 'Last Seen' values may occasionally be out of sync. Hope this helps 🙌
+5- Employee
- Answer
Hey @lisa b13 👋
"Last Seen" is defined as the time when Intercom last received a request from the user (e.g. the last time the Messenger was loaded).
Note: Just having the browser tab open doesn't generate any end-user request to Intercom, so the 'online' status (green dot) and 'Last Seen' values may occasionally be out of sync. Hope this helps 🙌
I have come across instances where a user has a ‘new-user-session’ event tracked that has occurred several days, weeks or years after the ‘last seen’ field on the user. What might be the reason for this happening?
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.