Answered
How do you define "Last Seen"?
How do you define "Last Seen"?
Best answer by Lisa B11
Hey @lisa b13 👋
"Last Seen" is defined as the time when Intercom last received a request from the user (e.g. the last time the Messenger was loaded).
Note: Just having the browser tab open doesn't generate any end-user request to Intercom, so the 'online' status (green dot) and 'Last Seen' values may occasionally be out of sync. Hope this helps 🙌
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