I'm new to intercom. Is there a concept of "stock" or "canned" messages that I can enter so that my team members can simply select the one that applies.

Question

I'm not looking for a way to share a full article just simply for whomever is monitoring intercom to pick the right statement that applies to gather more information from the prospect or customer. I want to crawl, walk, run so not yet to the point of bots.

Racheal · Accepted Answer

Hey @user2413​Racheal from the Support Engineer team here &#128075; It sounds like you are looking for Macros! Macros enable you to respond to customers with saved content and/or actions within the workspace.Actions you can perform with Macros include, but are not limited to:Assigning conversations to a team or teammate.Closing conversationsSnoozing conversationsTagging conversationsUpdatingconversation data attributesMarking conversation priority.You can read more about Macros here.

User2413 · Answer

Exactly what I needed. Thank you for the tip!

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