I'm not looking for a way to share a full article just simply for whomever is monitoring intercom to pick the right statement that applies to gather more information from the prospect or customer. I want to crawl, walk, run so not yet to the point of bots.
Answered
I'm new to intercom. Is there a concept of "stock" or "canned" messages that I can enter so that my team members can simply select the one that applies.
Best answer by Racheal
Hey @user2413 Racheal from the Support Engineer team here 👋
It sounds like you are looking for Macros! Macros enable you to respond to customers with saved content and/or actions within the workspace.
Actions you can perform with Macros include, but are not limited to:
- Assigning conversations to a team or teammate.
- Closing conversations
- Snoozing conversations
- Tagging conversations
- Updating conversation data attributes
- Marking conversation priority.
+5- Customer Support Engineer
- 512 replies
- Answer
Hey @user2413 Racheal from the Support Engineer team here 👋
It sounds like you are looking for Macros! Macros enable you to respond to customers with saved content and/or actions within the workspace.
Actions you can perform with Macros include, but are not limited to:
- Assigning conversations to a team or teammate.
- Closing conversations
- Snoozing conversations
- Tagging conversations
- Updating conversation data attributes
- Marking conversation priority.
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