Hello everyone,
I have a question about some basic user data.
When our users create a profile in our app, they can have multiple emails associated with their account.
One is labeled as primary and the others are selected by the user in case he/she would like the communication from a specific group to happen via another email.
My question is when a user logs in a support request via chat, will it be associated only with the primary email?
Doing that would make things easier for us, but we limit the user to being contacted from support only via their primary email.
Is someone registering multiple emails belonging to the same user? Would it be best practice to just pick up one email on Intercom?
I'm just trying to visualize different options and the one that would benefit us on the back end for support inquiries 😊
Thank you!