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Hello everyone!

  • September 7, 2022
  • 4 replies
  • 24 views

Hello everyone!

 

I 'm new to Intercom and got to read about all features that are useful for my Marketing plan.

We've been using Intercom only for support but the plan is now to take advantage of all outbound features 😊

 

We are now in a situation where we have to tailor Intercom a bit more with custom objects, tags, and everything that helps segment and report our data.

 

I wonder if someone has the same situation with their users where we need to have users connected to a company but we have groups and subgroups in between.

 

Imagine you having a club (which will be our company) and then this club having different groups & subgroups under it according to activities or other user demographics.

 

Is there a way to configure Intercom with companies and sub-companies?

At the moment, this is one of the possible ways we can structure our data but we are looking into other ways as well.

 

Any input would be useful 🙂 thanks!

 

 

4 replies

Jana
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  • Active User
  • 47 replies
  • September 12, 2022

We are using different user groups as a custom user data field. The field gets info from our internal user database via the API. You can segment all outbound content based on these custom attributes as well as Intercom's pre-made ones.


  • Author
  • New Participant
  • 2 replies
  • September 12, 2022

Hello @user86​ 😊

 

Thank you so much for the reply - I figured out the same solution.

I wanted to check with the community if there were other ways available but I'm happy to hear that this way of displaying data is being used and it works.

 

We will feed the field with data from the API too. May I ask you what is the format of the field you made? Is it "text"? Thank you in advance for helping 😊


Jana
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  • Active User
  • 47 replies
  • September 12, 2022

Yes, it is text! That way we can just type in the name of the user group for the audience rules on the content.

Good luck with your project 👍


  • Author
  • New Participant
  • 2 replies
  • September 12, 2022

Amazing 🙂 thanks 💪


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