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News beta

  • September 16, 2022
  • 4 replies
  • 85 views

Jana
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  • Active User
  • 47 replies

News beta

 

I was wondering if anyone else here is in the beta test group for the News feature. I am not sure if I am doing something wrong, but out of thousands of people who visited our site and could have seen the item, only 24 actually viewed it (and most were sent there by a tooltip link). Would love to hear how other people are using this feature and how successful it is.

4 replies

Diana Tripac
Intercom Team
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  • Senior Community Program Manager @Intercom
  • 151 replies
  • October 6, 2023

Hi @Jana do you still need help on that?


Jana
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  • Author
  • Active User
  • 47 replies
  • October 6, 2023

Hi @Diana Tripac,

Yes, I actually still do! We are struggling a lot to make use of the News feature. Engagement is always very low, and we are also struggling with fitting people into News channels.


Diana Tripac
Intercom Team
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  • Senior Community Program Manager @Intercom
  • 151 replies
  • October 6, 2023

No worries at all @Jana happy to help! I am connecting you with some of our top community experts @Milan and @Nathan Sudds  in case they can share any feedback on that, or else, I can share your question with our internal team for review and support 👍

​​


Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • October 14, 2023

Hi @Jana !

A few things to check out if you don’t think enough people are seeing your News items is to make sure that you have the News Feature toggled on for your Messenger in your Messenger Settings menu. You’ll need to toggle that on for both Users and Visitors separately (if you want both groups to see the News tab in your Messenger).

You’ll also need to make sure you have the Audience for your News Feeds set up correctly, so that they are viewable by all of the people that you want them to be viewed by.

You will also want to make sure that you are assigning your News Items to the proper News Feed, otherwise nobody will end up seeing it. You could also toggle on the the badge option in your News Item in order for your end users to be alerted to the fact that you have a new News Item for them in your Messenger.

Let me know if you have any more specific questions around the News feature or if you need clarifications around any of the above!


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