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I’m a product manager currently working on a B2B SaaS product. In my previous startup, I took care of customer support and built a user-friendly help center using Intercom, which gave me firsthand insight into how  intuitive the platform is. Check it out here https://support.superr.app/en/

I’ve followed Fin’s journey from its early stages and am genuinely excited to see how AI is changing the customer support domain.  As a PM , I admire how Intercom approaches and solves complex product challenges. In fact, when I was exploring this field, Intercom on Product Management was one of the first resources I turned to.

I even check my current company’s Intercom account regularly just to explore how the platform has evolved. I love how you’ve streamlined workflows and automation into a single, cohesive module, making the tool even more impactful for teams.

Very much excited to join the Expert Program ✌️

Thanks ​@sebinignatious, excited to welcome you to the team! 🙌
Love the platform you shared by the way, such a great idea!

It’s so great to see so many users passionate about Intercom, including the power of Fin & AI.

Looking forward to seeing more of your activity in this space 👍

Welcome to the community ​@sebinignatious! The Help Center you shared looks great, nice job. I’m also a proud owner of “Intercom on Product Management” 😀

Thanks for the great feedback on the evolution of our tool and how we’ve managed it. I’m working with Intercom for 9 years now (!!) so I’ve seen a LOT of changes, but I’ve never been more excited about what this platform can do for Support teams. When I think about some of the manual tasks that teams had to endure over the years before Intercom came along 😅

I’m looking forward to chatting with you more in this space! 

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