Skip to main content

Excited for the Expert Program: A Longtime Intercom Admirer!


sebinignatious

I’m a product manager currently working on a B2B SaaS product. In my previous startup, I took care of customer support and built a user-friendly help center using Intercom, which gave me firsthand insight into how  intuitive the platform is. Check it out here https://support.superr.app/en/

I’ve followed Fin’s journey from its early stages and am genuinely excited to see how AI is changing the customer support domain.  As a PM , I admire how Intercom approaches and solves complex product challenges. In fact, when I was exploring this field, Intercom on Product Management was one of the first resources I turned to.

I even check my current company’s Intercom account regularly just to explore how the platform has evolved. I love how you’ve streamlined workflows and automation into a single, cohesive module, making the tool even more impactful for teams.

Very much excited to join the Expert Program ✌

2 replies

Diana Tripac
Intercom Team
Forum|alt.badge.img+2
  • Senior Community Program Manager @Intercom
  • 150 replies
  • January 17, 2025

Thanks ​@sebinignatious, excited to welcome you to the team! 🙌
Love the platform you shared by the way, such a great idea!

It’s so great to see so many users passionate about Intercom, including the power of Fin & AI.

Looking forward to seeing more of your activity in this space 👍


Ruth O
Intercom Team
Forum|alt.badge.img+1
  • Senior Director, Automated and Proactive Support
  • 14 replies
  • January 20, 2025

Welcome to the community ​@sebinignatious! The Help Center you shared looks great, nice job. I’m also a proud owner of “Intercom on Product Management” 😀

Thanks for the great feedback on the evolution of our tool and how we’ve managed it. I’m working with Intercom for 9 years now (!!) so I’ve seen a LOT of changes, but I’ve never been more excited about what this platform can do for Support teams. When I think about some of the manual tasks that teams had to endure over the years before Intercom came along 😅

I’m looking forward to chatting with you more in this space! 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings