Hi,
We have users accessing Fin directly from our application via a chabot window. Is there a way to make Fin accessible directly via Slack so users can ask their questions directly without having to be connected to our platform?
Thanks,
Paul N.
Hi,
We have users accessing Fin directly from our application via a chabot window. Is there a way to make Fin accessible directly via Slack so users can ask their questions directly without having to be connected to our platform?
Thanks,
Paul N.
Best answer by Milan
So you want to tell me that your customers are on Slack with you?
Sorry, but it sounds confusing - and I’m trying to understand the overall setup so that I can provide you with some good advice.
Intercom API is used to read and write data to/from Intercom, when it comes to FIN that is actually a conversation that you’d be able to read and I believe you would be able to identify if the conversation is handled by FIN based on teammate ID (FIN should also have it). I’m not 100% sure but if you can read out at least one conversation data from your workspace that was handled by FIN, you will figure it out.
The conversation documentation is here https://developers.intercom.com/docs/references/rest-api/api.intercom.io/Conversations/conversation/ and you should be looking for data under admin_assignee_id
Mind that you can not influence how the FIN is working through the API, I believe it has its own engine in the backend… And also, I believe FIN is agnostic to the channel as long as it is chat conversation (it can be web or mobile apps or WhatsApp/SMS even), so be aware of that if you make any custom work with Intercom API and Slack.
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