Hello,
It would be extremely helpful for us if the conversation url was added to the review suggestion for FIN.
Currently it’s practically impossible to find the conversation back and very often the context of the conversation would be useful to understand if the feedback is relevant. And also to understand the reason why FIN gave the answer it gave (if it answered in the first place).
It seems like a quick fix, but as mentioned very helpful for us.
Thanks for considering it!
levi
Best answer by Julia G
Hey Levi - thanks for the feedback :)
I’ve forwarded it over to the team responsible for the Fin Knowledge experience!
On a separate note, in regards to the additional piece of feedback “understand the reason why FIN gave the answer it gave”: this is something we will be exploring soon (no definite timelines yet). If I may ask: what kind of reasoning would you expect? What type of information would be helpful?
Thank you
Julia
Hey Levi - thanks for the feedback :)
I’ve forwarded it over to the team responsible for the Fin Knowledge experience!
On a separate note, in regards to the additional piece of feedback “understand the reason why FIN gave the answer it gave”: this is something we will be exploring soon (no definite timelines yet). If I may ask: what kind of reasoning would you expect? What type of information would be helpful?
Thank you
Julia
Hey Julia,
I guess the main info that we use is the documents or link FIN used to structure the answer from.
That being said, I wonder if it could make sense to ask FIN to generate a rationale on why it “thinks” this is the right answer. This rationale could be added through a tooltip to the answer or something.
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