Skip to main content
Answered

How do I combine Fin knowledge sources?

  • 30 January 2025
  • 1 reply
  • 18 views

Hello. In the AI & Automation > Fin AI Agent > Setup > Content the limit for knowledge sources is 10. Aside from manually copying and pasting each link, is there a way to combine multiple knowledge sources with the same domain name into one? 

Best answer by Julian Murray

If you are talking about the same domain, when I was setting this up in a new test environment last week, the process was good at navigating the sub pages of a domain from the primary link. I didnt have to put each page into the listing, just the main domain and the agent traversed the site as much as it could. Below are the details from the setup guide, is this what you are asking or is question more nuanced? 

 

From FIN ……..”you can input the primary web domain link as a knowledge source for Fin, and it will automatically traverse the subpages for content. When you enter the public URL, our system will search for all pages nested under that URL and import them into your Knowledge Hub.

For best results, provide your external help center homepage link or use top-level domains (e.g., https://myhelpcenter.com rather than https://myhelpcenter.com/home). This ensures that all relevant subpages are captured.

Keep in mind that we'll import a maximum of 3000 pages from each source, and you can sync up to 10 different public URLs.”

View original
Did this topic help you find an answer to your question?

1 reply

Julian Murray
  • New Participant
  • 3 replies
  • Answer
  • January 31, 2025

If you are talking about the same domain, when I was setting this up in a new test environment last week, the process was good at navigating the sub pages of a domain from the primary link. I didnt have to put each page into the listing, just the main domain and the agent traversed the site as much as it could. Below are the details from the setup guide, is this what you are asking or is question more nuanced? 

 

From FIN ……..”you can input the primary web domain link as a knowledge source for Fin, and it will automatically traverse the subpages for content. When you enter the public URL, our system will search for all pages nested under that URL and import them into your Knowledge Hub.

For best results, provide your external help center homepage link or use top-level domains (e.g., https://myhelpcenter.com rather than https://myhelpcenter.com/home). This ensures that all relevant subpages are captured.

Keep in mind that we'll import a maximum of 3000 pages from each source, and you can sync up to 10 different public URLs.”


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings