Hello Intercommunity! I have a question about Fin.
I want to measure CSAT for CSAT handled by AI vs. handled by a human.
Question: Is it possible to see CSAT for conversations fully handled by AI?
Caveat: I know I can see overall CSAT, but I’d like to be able to measure CSAT for conversations fully handled by AI.
This is the tab I am using to measure CSAT, and I can’t find a way to filter down to only conversations handled by AI.
+3
Hi
Jennifer here from Intercom
There is a beta currently for this so I will pass your request to our support team to share further details 🙌
It is really nice that you released this feature! It would be even better if it would be possible to intercept conversations that have a bad CSAT. Customers should have the option to reopen them and decide if they want to speak with a person.
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