Hello Intercommunity! I have a question about Fin.
I want to measure CSAT for CSAT handled by AI vs. handled by a human.
Question: Is it possible to see CSAT for conversations fully handled by AI?
Caveat: I know I can see overall CSAT, but I’d like to be able to measure CSAT for conversations fully handled by AI.
This is the tab I am using to measure CSAT, and I can’t find a way to filter down to only conversations handled by AI.
Hi
Jennifer here from Intercom
There is a beta currently for this so I will pass your request to our support team to share further details 
It is really nice that you released this feature! It would be even better if it would be possible to intercept conversations that have a bad CSAT. Customers should have the option to reopen them and decide if they want to speak with a person.
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