Hello Intercommunity! I have a question about Fin.
I want to measure CSAT for CSAT handled by AI vs. handled by a human.
Question: Is it possible to see CSAT for conversations fully handled by AI?
Caveat: I know I can see overall CSAT, but I’d like to be able to measure CSAT for conversations fully handled by AI.
This is the tab I am using to measure CSAT, and I can’t find a way to filter down to only conversations handled by AI.
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/e8fcbf6c-d7f1-48e5-8cf9-bff58d053cfd.jpg)