PDF format for FIN

I was wondering, how exactly FIN using PDF files as a source of data. Is it the same as help portal where FIN reads, interpret the data and use it to compile answers or can it be used as Snippet?
 

Example.
Can I create a PDF file where I will list info in the following format 

If the customer asks “xxxx” question or its variation
Then use this as a base for an answer - “yyy”

I basically want to eliminate snippets with it. Use PDF file to gather all the snippets, then translate each PDF file to multiple languages and upload them altogether. Covering 2 points - managing multilingual content and uploading snippets-like instructions in a bulk.

If Intercom team can take a look at it and let me know if it will work, that would be swell. And of course, if someone else tried this, plesae, let me know :)