PDF format for FIN

  • 21 November 2023
  • 3 replies

Userlevel 2
Badge +2

I was wondering, how exactly FIN using PDF files as a source of data. Is it the same as help portal where FIN reads, interpret the data and use it to compile answers or can it be used as Snippet?

Can I create a PDF file where I will list info in the following format 

If the customer asks “xxxx” question or its variation
Then use this as a base for an answer - “yyy”

I basically want to eliminate snippets with it. Use PDF file to gather all the snippets, then translate each PDF file to multiple languages and upload them altogether. Covering 2 points - managing multilingual content and uploading snippets-like instructions in a bulk.


If Intercom team can take a look at it and let me know if it will work, that would be swell. And of course, if someone else tried this, plesae, let me know :)


Best answer by Larissa Alberti 21 November 2023, 17:12

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3 replies

Userlevel 3
Badge +4

Hey @Denis Taranets 👋

Larissa here from Intercom Support.

You just need to provide a PDF file and we'll fetch all the text data inside and make it available for Fin to use.

Please note that each PDF file uploaded has to have a unique name with unique content and multi-column PDFs are not supported.

Hope this helps!



Userlevel 2
Badge +2

Hello @Larissa Alberti the question is can we build a PDF as a collection of snippets. 

Literally put there 

  1. question XXX
    answer - xxx1
  2. questoin yyy
    answer yyy1 

And so on

Userlevel 3
Badge +4

Hey @Denis Taranets 👋

I’m afraid this wouldn’t work as we suggest having unique content per PDF, instead of multiple contents/ snippets on the same PDF file.

Hope this clarifies!