Fin Product Area

My series has the trigger "event is signup" and some audience filters. The preview audience indicates 18 matches but when I set the series live, it shows 0 matches. Any ideas? Thanks!

I'd like to secure my help center, but the documentation is only for Cloudflare, and AWS. I know we could figure it out using a custom certificate. However, this is complex and time consuming.  It'd be great if Intercom just installed the certificate for you. This is how most other help centers work.

Hi, when customers add images or attachments to a conversation, the URL is publicly open. Anyone can open them at any time.How come we don't have the 'expires' and the 'signature' parameters in the URL as I see with other Intercom accounts?

Is there a way to send outbound messages to different users? For example, if a user purchased an in-person event or a virtual event can we send an outbound message that are catered to those specific purchases?

I saw the JavaScript API Methods (https://developers.intercom.com/installing-intercom/docs/intercom-javascript to open Messenger directly into the home screen, the conversation list, and a new conversation. Is there a way to open the Messenger into the newest conversation via API?

Hello there,we have external clients which is easy to create conversations. But we have also internal clients who have the same domain mail than the universal inbox (support@kesselmedia.fr) and these clients who are not operator, have some questions to ask also (they have an email @kesselmedia.fr. How could they create conversation, whithout being operator, but using support@kesselmedia.fr like a normal client ?  Best regards,Ludovic

Hello everyone ! My email template has few buttons. They look great in Desktop browser and mobile browser. But the buttons look full width in mobile email app like Gmail android app.Why my mobile view style is not working in App?  Thanks

Instead of just getting notifications for new messages in inboxes that we are a part of, my team seems to be getting notifications for every reply in the all category. It's only in the new inbox, when I switch back to the old inbox I have no issues.

Once clicked on yes or now, a simple page would open thanking them for their answer. I know MailChimp had this functionality, would be great is the new Surveys feature be able to accommodate this, however I can't seem to find a way to do this.

We launched an Arabic version of the website (same domain) and want to set different rules and operators for the chat bot on the Arabic version without disturbing the English version. Is it possible to do that?   

Today I scroll down in the mailbox, but this is inaccurate and time consuming.

Hey there, I'm using the Intercom JS messenger widget. I'd like to pre-populate it with information from my app (name, email and a few custom fields). I see a few possible ways to kind of do what I'm looking to do, but they all require a `user_id`, which I believe is the intercom user ID. Is there a way to configure the Messenger without knowing the intercom user ID? Ideally something like —window.intercomSettings = { app_id: YOUR_APP_ID, user: { email: THE_EMAIL user_id_on_my_app: THE_ID custom_attribute: SOMETHING } }Is that possible?

Since the new inbox has been released, the ability to select the thumbs up and thumbs down on resolution bot answers to help them improve within a chat are no longer there. Can they be returned?

Noticed a newsfeed in the Intercom messenger on the main website. Is that a new feature? How do I access it?

Hi all, How do you deal with forwarding emails in Intercom? Do you also miss this feature in Intercom?

I needed to change the Helpcenter name, so I changed it, then the email domain changed. could you plz tell me how to change the domain?

Hello, I want to build a product tour that depending on what a customer clicks it either goes to a different url or it opens a custom bot. How do I make the link behind the button in the product tour open a custom bot?

How can I preview a series that has messages set to wait 1 day between them? Do I actually have to go in and remove each of those rules to be able to preview?

Trying to find a way to target users that are on mobile, but not using our app.Can't find a way to target this subset within the numerous targeting options available for Post/Messages.

When I try to Send Now, I get an error message "The value for attachment is not an integer". What might be causing this?

When Product Tours are added to a Series, those Product Tours are not available to share as additional help material during Inbox conversation replies.This must be made available. Here's and example of why:1. Series full of various Product Tours targeted at new users to LEARN the application; based on what page/screen user lands a respective Product Tour surfaces.2. A 'How-To' support Inbox conversation comes in from any user (new, active/old) and a Support agent believes a Product Tour from that Series might be very helpful and provide hands-on (in-context help). But, the Product tours that are part of a series are NOT available to insert in Inbox replies. :( Intercom Support says this isnt possible since it defies the very purpose of a Series (send only upon rules defined in the series, which makes sense logically). I've gotten the workaround suggestion from Intercom support:Recreate your tour outside of the Series, turn off the Show automatically feature, and turn on

Hi! I am trying to build my first product tour. I struggle to add a step with drop-down selection: when the fields are filled, the Product tour does not continue - the next-type button is inactive.

Hello, community. As far as I know, the Intercom supports only dialogue-like communications with the users. Some support team members even told me smth like "we don't believe in off-line tickets".  However, in some situations, the only way to resolve the case properly is to move it from the "on-line chat" field into the off-line. So the whole resolution process would be not as messy as chat can be due to the user's approach to the on-line conversations. What would be the best way to create an option to move the situation to the offline field?Perhaps the intercom has some internal solutions or the community could recommend some additional solution that would integrate with the intercom? Some points that are important- the ticked is linked to the user in the intercom (agent can reach the ticked from the intercom and vice versa)- The answer to the ticked can be performed not from a single agent, but from the Tech Team, Financial Team etc- Tickets should have au

With iOS 15, Apple blocks the tracking of email opens in the Apple Mail app. MacOs and iPadOS coming (read more). That means we'll lose significant data at the open rate level.  The problem…To keep our deliverability healthy, we don’t email people who didn’t open our emails in the last 365 days. That means a lot of people, who actually open our emails, will be excluded from our audiences, as Intercom will think they never opened an email.  What alternative ways do we have to keep our email list clean, without using this open email event? Thanks!

Hi! My team wants to be notified when Marqeta manually reviews our clients. Is there a way for us to achieve this via Intercom webhooks or other means?