Fin Product Area

We use Mixpanel & Intercom, Intercom we can see only 3 users' data is updated with the Mobile information. While in Mixpanel we can see there are 68 users currently using the Mobile application. 3 version have been released for Mobile, according to mixpanel 21 users on latest version, Intercom only 3 users on latest version. Would like to know how and when the user data is updated in Intercom, is there any way to match the data for both Intercom & mixpanel?

The Chat Widget Messenger isn't visible in our site after installing and properly configure Magento2 extension.We've set up APP ID key in Magento settings but it doesn't help. In spite of disabled enforce identity verification we get missing user hashes error in our domain. https://i.imgur.com/Ny9b2LK.png/p> In the beginning We contact with extension support, but they didn't find any problem with extension. Could You help us to solve this problem, please?

One of my company's teams wants to work in our Intercom workspace but they need outbound email functionality that includes auto-follow ups for emails not seen and replied to. They are currently using Gmass for this. Does Intercom Outbound Messages, specifically emails, have an easy way to auto-follow up on messages not seen and replied to? I'd love to hear about your setup for anyone using Intercom Outbound Emails for this kind of scenario.

I'm using the carousel in the app. I want to present the carousel only once to the user.In the Carousel settings I already put. But when I close the app and open it again the carousel appears.Send more than once - Send once, first time the person matches the rules,Start sending - ImmediatelyStop sending - Never

I am using Intercom Messenger Widget in my app to communicate with users and respond to their questions. Currently the only way I have identified to respond to the users is from app.intercom.com - I was wondering if it's possible to configure the Messenger Widget in a way that makes it possible for Admins to use it to answer to Users' messages.

In case the pointer for the next step in the tour is on a page different than the pointer for the previous step, while previewing the tour does not move to the that different page and shows the pointer for the next step on the same page. Is this a limitation within intercom or does it have something to do with how the pointers are set up?

We would like to use the option of having our outbound email coming from the email we used to sign up. For instance firstname@company.com. When we do this though, messages that our customers are responding to from our support team are routed to their Gmail accounts instead of Intercom. This is causing some customer service and support issues, to say the least. Any suggestions out there?

I have an urgent question: I'm trying to use a button in our app to trigger a product tour. Does the engineer redirect to the "Use Your Tour Everywhere" link? does it open a new browser tab?Or is there another way to use a button to trigger tour?

The developer docs explain how to set up SSL for a Help Center using Cloudflare or AWS (CloudFront). However, we really wanted to use Google Cloud for this since the rest of our product (GQueues) is built on that platform. We couldn’t find any documentation on how to do this so I spent a few days diving deep and figuring this out. The process is rather involved, so I decided to write up all the steps in a blog post in case anyone else is setting up SSL for their Help Center and also wants to use Google Cloud. Here it is, with all the details explained:https://www.gqueues.com/blog/how-to-configure-ssl-for-your-intercom-help-center-custom-domain-with-google-cloud Hopefully this saves you some time! And if you get stuck on any step, feel free to reply – I’m happy to help troubleshoot 😀   

On a specific environment we would like to use intercom for product tours, but we don't want that users on that environment have ability to use messenger. Reason for that is that on certain environment there is different support team that users should interact with if they encounter problems. So we are not in charge of support process in that environment but we would like to use product tours for our product there as well. What would you suggest in that case? Thanks

We have users on different plans (silver, gold, platinum, vip, etc)... and we want to show different options for each. Can't use URL rules as they are all using the same pages.  I'm passing a "plan" user attribute" through the Intercom code snippet, but I'm not sure how to use it to show different content/options on the bot (or different bots?) based on the value of that attribute. Is it possible at all?

Use Case:Customer uses our messenger to go through custom bot, eventually entering their contact information into the messenger when their situation is not resolved. Is there a webhook on the customer finishing the conversation in messenger so that I can submit that information to my CRM through my Lambda?

In our use case we send specific tags to Intercom when an user tries out one of the key software features for the first time during the free trial - we then want to use this tag to trigger a certain follow-up message in context with the feature just used. Would it be better to use an event based message in this use case? Is there a difference in latency between tag vs. event used as the trigger mechanism/rule for the message?  It's important that the message follows immediately on the action just taken by the user.

Is it possible to create a rule (or audience segment) based on a parameter and a timeframe for that parameter changing? (Almost like creating a new event)

I want customers to click a button in an Intercom Article and for the custom bot to launch. Currently, if I create a button within an Intercom article e.g. CLICK HERE TO REGISTER INTEREST, it forces me to enter a URL. When the article is live and in testing, when I click the button, the bot launches, but it also takes me to wherever the URL leads (or refreshes the page if using current page URL) and makes the Intercom Widget transparent and loses its formatting.  Any ideas?

After user is logged out we clear the intercom session by calling `Intercom('shutdown')` we boot it up again using different settings for the logged out user. This seems to duplicate `intercom.intercom-state-{appid}` in the local storage, we're using `react-use-intercom` if that helps.

We are in the process of doing a PoC with Intercom and noticed super slow load times on the Chat bot. Even the main Intercom.com website is showing 20-30s on a click of a custom bot reply before it loads the next set of paths. This make sit unusable. I am worried if Intercom can't get the performance on their own website, what does that mean for their customers. I spoke to a sales person yesterday and she said they were experiencing slowness but should be resolved soon. But unfortunately not.

I want to know how I can edit the chat replies. When a customer messages the normal chat directly, how can I edit those automatic responses?

Is it possible to achieve this without duplicating the bot and having to maintain two bots who are supposed to always do the same thing?

We want to create a custom bot that guides customer through some questions before their email arrives in our support team. therefore, I created the custom bot (from new conversations) and want to test It in preview mode. Once I start the custom bot and I click on one of the topic, it says "couldn't sent" meaning I can't test the different auto answers I created. Neither can I send a new message in the chat, it seems that I am kinda blocked. Anyone an idea why or how I can solve this?

I am setting up a bot that will launch the first time someone creates a page and visits it. The bot will offer guidance for setting up a feature, so I want the bot to stay open while the user implements the feature. How can I make sure the bot stays open?

All of a sudden today I can't embed an image in a product tour step. Anyone else encountering this? What's up with it?

Some are 1 year old... The messages are attached in our freshly cleared Inbox. I have no idea why these are here. 🙏

Sometimes the messenger appears with a transparent background, blending the messages with the content of the page that we are at. Can we set to always show the messenger with a white / grey background?

We run our custom bots in the manner that Support requests during the day are being transferred to live chat support, while the requests outside office hours are directed to our ticket system. Challenge is that we cannot really use the Resolution Bot if we cannot connect customers to an agent after Resolution Bot has failed to answer. I was wondering if it would be possible to add the "Close conversation" option to requests when a visitor clicks on "Connect to an agent" outside of office hours?  Another alternative would be to enable us to give additional options with Resoluton Bot reply buttons if they are integrated into our Custom Bots: e.g. if Resolution Bot has failed to find an answer, the conversation could go to path X within the Custom Bot.