Fin Product Area

How can I track events in Intercom?

How do I send a message through Intercom every time a particular event occurs?

What is transactional messaging?

When will you support custom bots from a button on the Mobile SDK ? It should not be that hard to do !! it should has the same logic as Mobile Carousels and articles I should just use the ID and it should work!! Please work on shipping this faster 🙏 Thanks

We have multiple workspaces for different brands. We have experienced that switching from workspaces leads to lower customer support quality, especially when you don't get notified about one workspace when working in another workspace.  Now we would like to receive all brand massages in one workspace. Therefore, I have found out that multi-branding would be interesting for this problem. We would like to know if these messages can also be limited to some teammates. Let's say brand A can not see the messages of brand B. I found out that this could be possible using SLA and Workload management, but I am not sure if I can also limit access with these two features.

Is there a way to change if a CTA button in email shows or not show depending on if user is using app?

Is it possible to have/setup a different Outbound Bot for subdomains than the Outbound Bot that shows on the main domain? Thanks!

"Failed. Click to try again" when trying to send a text reply or a note - doesn't work neither for us neither for some of our users - is there a solution? Thanks!

I sent this to the Customer Support chat, but the bot said we would get a response within 2 days, so I am posting this here as well in hopes of getting faster assistance.  Our filtering within Intercom is not producing correct data. We are trying to start a new series based on the entry rules of "Signed up less than 5 days ago" and "People segment is Seller" and only one member is showing up. We pulled a query and should have 11 "Sellers" within the last 5 days that have signed up. I've tried multiple different entry rules to get the right data to pull and it's still not working, including; people tags, company tags, new segments, first seen vs signed up etc.  Need to get this figured out ASAP, or else our users will not be able to receive our new onboarding series. Attached are images showing the query we pulled vs the Intercom filtering results. Thanks for the help.

Hello! I have set up an outbound post, and I want it to have the name of one of my teammates in the "from" field. I would expect that when the user receives and opens this post, this teammate will show as "active" on the post, but the problem is that in case this teammate has been inactive lately it will say that he/she is "away". But from the user's perspective it doesn't make sense - when you receive a message from someone you expect them to be "active". Is there a way to change that? Like a setting that would say that this teammate is always "active"? Or something similar? Thank you!

Hi There! I was wondering if advanced user segmentation is available in product tours. I will explain my use-case here.  We have specific URLs for each customer say customer1.mycompany.comcustomer2.mycompany.com.. etc.  Each URL is different. Customer1 will not have access to pages in Customer2.  In such a case, is there a scope of creating groups to which we can assign a product tour? I want only those specific users to view that tour. Also, in the URL to automatically start a tour, is there a support for wildcards? Will using "*.mycompany.com" or something else instead of "*" automatically make the tour available for the mentioned websites?

Can you change a custom bot type from "trigger from a button" to "outbound" without building an entirely new bot?

Hi. New to Product Tours. I am trying to create a branched tour to explain my rather complicated workflow in the product. Is this possible? Product tour seems very linear.

Hello!I am looking for someone (freelance/company) that can create custom bots for me in Intercom? I just dont have the bandwidth to figure it out, but have the IFTT statements to get something off the ground. Any help would be much appreciated!

Does the customer see that you have closed a ticket in Intercom?

I'm trying to find out "what's the most asked question this week in support?" similarly "repeated troubleshooting questions asked in support" I'm trying to find out "what's the most asked question this week in support?" similarly "repeated troubleshooting questions asked in support. I don't think this is possible right now. If yes, someone please suggest a way on how you're measuring these metrics.  The idea is to understand how many occur and what are those questions and to create a program around it to educate customers and then go back measure to see if it has reduced.

If the custom address has been added to our addresses & domains in the Intercom settings, does this mean the reply would come to us through intercom?If so, great! If not, what do I need to do to make sure we do get the reply through intercom? We've been receiving all of our replies so far by using this email address! Thanks for any help you can give us!

My workspace is under review probably due to an email that was sent to too many people at the same time.  I did not receive any communication via email, nor did I receive responses from Intercom on Messenger. This is very frustrating.  Can you please help me? It is very important that my workspace is still accessible today.

Hi, I know that Product Tours are only showing once to a user. IS there a way to trigger the tour over and over again for the same user?

Hello !  I would like to know how and when product tours button are translated in different langages ? For exemple, when I build one, on preview I see "Next" but when it is really played, as I am in France, the Next button is "Suivant". I have to build product tour for Brazil, how can I be sure that the Next button will be translate in "Próximo" ? Thank you !

Hi everyone, hoping someone can help me out with an issue I'm seeing with my help center (help.apteo.co). I have a few articles in the center, however when I try to type in any search term into the search box, the resulting page not only doesn't show any results, it actually shows the entire help center homepage as it is. For example, searching for any key word will just show the entire help center, even if the keyword appears in an article. Here's a quick example of what's going on: https://www.loom.com/share/59f30154ba694107bb9b4b4b73b15412 Does anyone know how I might be able to fix this? Thank you!

Hey folks, I have a SaaS product where we onboard customers personally via Zoom. I need to create an automation to chase leads who register but do not book an onboarding call. It would work like this: Customer submits a form to register some basic info including email addressCustomer is sent to call booking system (e.g. Calendly)If no call is booked within 24 hours then customer enters a drip email series to encourage them to book a callCustomer exits drip campaign if they book a call Anyone have any thoughts on how to set this up?

Hello!I am trying to configure outbound messages to appear within my native iOS app, but I want them to only show up on specific screens (like home screen, for example). I know for the web you can specify a page/URL on which the message will appear, is there a similar functionality for mobile? Or if not then maybe there is some workaround?Thanks a lot in advance!

I'm creating series to onboard new users based on what they have or haven't done in our app. Now it could happen these events trigger on the same day and I'd rather not send them multiple emails on the same day. Is there a global setting that can make sure to always wait 2 days between sending emails? Thanks!

In my overview tab I notice there is the top pages for new inbound conversations report, which is fine but it's not giving me a lot of detail. (See attached screenshot.) Is there a way to build a custom report where I could gain more detail? I've been asked by our partner team to be able to report out on chats by page by partner. Thanks!