Fin Product Area

I would prefer to remove the Back on Monday/Back in 30 Minutes text that is in the Messenger (as described here) and replace it with a bot response after the first question. Is that possible? Any guidance is appreciated. Thanks!

Hi All,  I have an onboarding series that sends zero messages for users who move through basic onboarding on their own, but sends emails and posts to users who get off track.  We have about 10 people a day enter this flow, and for most of them it's working, but I had a case where it didn't work and I'm trying to figure out why that one case did not work before our busy season starts in august.  The piece of the series I had an issue with is imaged here.  Ignore the blue tags and you can see it's a rule at the top left, which is event based. The event is "Assigns homework" in our application. if the user assigns homework within X time, they pass this rule and move on to the right (off screen), but if not passed after X time, the series funnels them down to the post below.  The post below doesn't have to be seen; either way, they are now in contention for the second row rule, which is identical to the first: Assigns homework. IF they now assign homework wit

Any ideas on how to run repeated tests on Series, or any messages like Posts?

It is possible to prevent the closing of my product tour before it was completed?

I would like to have the Product Tour show up only if we have a particular element on the screen (e.g. start it only if we have a particular box on the screen).  The solutions that I can think of are:Trigger a JS event once the box has shown up and then filter if the event has a count of greater than 0. However, that doesn't seem to always work for us. Once the event gets trigger, the product tour doesn't show up. We seem to have to always refresh the page in order for the tour to show up.Do something like this - Intercom('startTour', tourId) - aka trigger this event once the element shows up. However, this requires us to create the product tour first and find the tour id. Are there better ways of doing this? Ideally, I would like to just have something in the product tour setup to specifically say "if this named element is present, start this tour". For context, we have a React based application that has a lot of interactivity.

Can I pass an attribute through the messenger widget code on my page that will assign the conversation to a certain team member?

Different from the question below. I've created an outbound custom bot that I'm A/B testing that is set to show to Leads & Visitors during office hours. However, when I preview the bot it doesn't appear. I've set these bots live and they do not appear to the user either. What am I missing? 😭

I have a number of messages that were created as test messages and never sent - the same with campaigns and series. Is there a way to delete them? I click the checkbox next to the item, but I don't see an option to delete them appear (only "tags"). How do I delete the test data?

We have gotten feedback from customers that the automated outgoing message interferes with their shopping experience. Currently it is set up to show a snippet of a welcome message, and I can clearly see where the CLOSE button is located directly above the chat, but I think quite a few customers are missing that and becoming frustrated. This is primarily happening when customers are shopping on their phones (we do not have an app, just a mobile website) We want to continue to use the snippet feature instead of just using the badge, so I was wondering if there is a way to set up a time frame to allow the message to show. For instance, can I say that it should pop up after 10seconds on the page, but then automatically close 10 seconds later if the customer has not clicked on the chat to engage.

The product category field on our SF Lead object is required. That field is restricted to a set of picklist values (see below screenshot.) Can I build a custom bot to either have the customer choose from a product list that I create OR map whatever answer the user enters to be one of the values in this picklist? Thanks in advance!

I created a Segment, but want to remove some users from it. Is there a way I can do that in bulk, or do I have to go to each individual user to do it? EDIT: It does not appear I can do this even at the individual user level.

In the Customer engagement report, there's a metric called "Messages sent". I thought it counted the amount of emails intercom sent.  Example: email 1 is sent to 100 people and email 2 is sent to 80 people = Message sent: 2 But when I see the list of emails being sent in the specific period, I see a higher number. Continuing the same hypothetical example, under the "Message performance" section, I'd count 5 emails being sent during the specific period instead of only 2.  Any idea what "Messages sent" stands for?  

Hello! Our team has a developer workspace and we are unable to add new teammates due to an error.  Regardless of whether an inbox seat is assigned or not and which permissions are set, when trying to send invites to the new team member(s), an error message appears: “Cannot convert undefined or null to object”. We have tried different combinations of permissions and having an inbox seat, but the error persists. The invites are not sent and we are stuck on the “Set permissions” screen.  We have also tried creating a new developer workspace and the same error occurs when trying to add the new teammate(s).  There is a corresponding error log in the browser console: /ember/inbox/pricing_migration/migration_states/wmvkgtzf?app_id=wmvkgtzf:1 Failed to load resource: the server responded with a status of 404 () Any help or insights would be appreciated, thanks in advance!

The app relaunches out to the conversations dashboard when an image attachment is done. We do not allow gif etc but emotions are allowed. ​I can see the image attached in the chat if you click back in, but obviously the ux is not ideal. ​I am using a galaxy S21.​Tia

Hi, The Last Seen property does not show the correct time when listing the users. As we can see from the screenshot. There is a green circle which means the user is currently online: If I open a user profile, the field last Seen says the correct thing: Just now : For the same user there is also a problem that he does not receive a Post message from Intercom, even if he was really logged on the page. I'm thinking if that could be the reason that his data are not properly updated by Intercom... Could you please explain why the date is not updated?Thank you.

All my article URLs have <domain name>.com/articles/<id>-article-name. I want to do away with the ID value in the URL and change it the name of the article only.  We maintain 9 accounts/business and want to have standard URL as per the article topic and not maintain IDs for every account. How do i update the articles URL for every collection or handle the redirection?  I have pinged on chat support but no reply.

My website is basic, no user logins or anything of that sort. I'd like intercom to remember users as we have regular customers coming in with questions. What's the best way to set that up with Intercom? I tried installing via GTM and it isn't showing up.

I authenticated the intercom CNAME record but not the outbound CNAME record. They both use the same domain administrator.I also confirmed with my domain provider which is Moniker that is set in a right way. Also, I have waited for the propagation! Help!

I am trying to see if there is a way that I can A/B a product tour using Series. I know that you can A/B test posts, but I am not seeing the same functionality in the Product Tours portion of my series. Has anyone else run into this or know if there's a solution. I would also be open to a workaround using an Intercom integrated app.

I have set up series to send out a post to users, and I observed there could be users who are eligible to be a part of multiple series. Which message will they get first?Since it is an in-app post on the same page of our product, I am a bit confused about what entry rules to add.I have used multiple AND's and OR's on Series started, disengaged, completed, etc. as an entry rule to make sure the message that is relevant goes first. Just wanted to confirm on this.Any help is appreciated.Thanks in advance!

Hello, I would like to know if it's possible to get a pointer on button which is available only by hover and where is it possible to click on it then to go to the next step ?Thank you

How do I connect Route53 cname to help center and articles using custom domains?

How do we open .eml attachments that are sent by a User via an email into the Inbox?

We've set a new custom bot from outbound and set the audience to "Leads and visitors". But the bot was shown to our subscribed users too. How's that happened?

I've set up an Intercom "series" campaign with specific set of entry rules, however when I tested it with a test account, I noticed I received the first series email only a day after I matched all the rules. How do I get my first email in the series to get sent to customers immediately after they match the rules?