Fin Product Area

Are there any SaaS industry metrics/best practices in terms of completion percentages that we should aim for? We use our Product Tours to create a one-to-all channel to help train user during Onboarding and for Product Releases. I know that you can see on a per tour basis the number of views and completion percentage, but trying to determine the following stats on a quarterly basis:# of viewsPercent of Tour CompletedAny other useful stats Also, are there any SaaS benchmarks/best practices that Intercom can share in regards to Product Tours as well?

I'd like to be able to be notified or notify a team member when certain actions occur. In the same way that you can email a customer at specific points, I want to be able to notify an account manager when one of their customers hasnt used the platform?

We have a feature called a "To-do list" and my top Search Terms with No Result include "todo" "to-do" and "todos". When I search for "to-dos" I see in the search results that only "do" is highlighted. Are hyphens treated as whitespace, and "to" excluded due to being a common word? I see other posts requesting a hidden keyword feature or hashtags, I think that might help this situation but it also seems that since this is such a short word with a hyphen that it is difficult to find.

Hello, party ppl. I would like to start to gather customers' wishes for new features, conditions etc. There are a lot of ways to navigate this, but I would like to implement some sort of app or widget using the Intercom. Maybe, some of you had such cases and will be able to share the best practices/apps and so on. Thank you

Are there plans to allow the mobile app to insert articles in the same message as my reply to the customer? Currently I have to send my first message to them explaining the issue and then send a separate message using the article inserter. It would be nice for the app to add it to my message as it does in the Inbox on the browser.

We have a lot of customer who put other people in their company on CC whenever they have a query for us. When the email is forwarded from our support email to intercom inbox all the people on CC shows up on the conversation detail bar. This means that if we answer through Intercom, they will all get the email. We wish to keep them on CC and rather have the original sender only as the main recipient.

Hey everyone 👋​What is your ultimate setup for Intercom starting from a website visitor to loyal customer and advocate? Including apps you're using too perhaps.​We're redesigning ours at the mo to get more out of the tool. ​​MattDriftrock​

I'm new to the intercom so i don't know what to do. If anybody can help it's really helpful for me.

I have a chat to collect emails for a newsletter. However, it collects the email but doesn't organize it anywhere. No tag is added to show that they are on a list.  How are others using this functionality to acquire and grow their newsletter list? It is worth mentioning, we send our newsletter via MailerLite.

While we can run Articles on subdomain, its contents do not really contribute to the content of the main domain in content marketing / SEO perspective. So our idea is: Add no-index to Intercom's Help Center running at help.ourdomain.comCreate dynamic pages under ourdomain.com/help which would pull Article's contents via API into our website so they can be properly indexed. I wonder if anybody has had the same idea and successfully manged to implement it? Or perhaps there are some more reasonable workarounds.

We tested the post which recorded us as 'Opened' but even though we clicked on a video inserted in the post, it did not record as clicked. Is that not tracked as 'Clicked on post'?

As for the image, I want to know if it is possible to let people who match ‘Who will enter’ get the message without matching ‘When to enter’  (After I tagged the customers, they should get the message from this series) From what I have tried, without setting ‘When to enter’, the message won’t be sent. Is there any way I can fix that?  Thank you so much. 

Hi, our product is based in Portugal but we work with different languages. I'm working on a Series for english language customers and would like to include the date their trial expires. I'm using an attribute which sends the date in numerical values, but for some reason it shows up on our emails as text, and in Portuguese for some reason.How can I change this? Ideally I would like for the date to show up at DD/MM/YYYY, but if that's not possible at least in english, so the customers don't get confused. Thanks!

Here in Brazil we have some very considerable amount of holidays.We'd love to send messages to notify our users over the days we're not working, it would be awesome to set something like: send a chat message for users who are online on a specific date. Anyone can help me out?

Hello, we want to display a link to the Help Center on our web page so a user can click on it when he/she wants. In the same time we want to restrict the access to articles only for Users (logged in ones), without asking them again to login on Help Center page. How can we pass the login information to Help Center in this case, when Help Center is not accessed through the Messenger? Thank you.

We have a product that is developed in English and localized for Japanese. We want to link directly to articles. Looking for best practices for managing those links. Should we just treat them like strings to be localized?

I planned to create many series, and it would contain the same message (the same box). I wonder if Intercom will detect it and won't send the message repeatedly.  So, my question is "Will my customers be received the same message?" Let me know if the question isn't clear, I'm more than happy to clarify further. Thank you.

I want to set up an automatic outbound message that shows up for a user who comes back after not using the app for more than a week. How do I do that with the Rules? Ideally I'd also be able to have a few different versions of this message and the first time it happens the user would get one message, the second time they'd get a different one, etc.

Hey guys, I have a task that would require some brainstorming and finding a creative solution with some outside-of-the-box-thinking.  The challenge is as follows: We want to offer chat support as a premium service. We already set up a complex solution that allows visitors to chat up to 5 times without purchasing a product (the system of custom bots and tags).  Now, since the chat is originally available only on the /chat/ URL (Launcher visible only there), and the agent might give a link to a proposed product, the user will go away from the /chat/ page and on desktop, it would be ok as the conversation continues, Widget is open in the bottom-right corner. And the user will probably not close it. On the mobile, it's a bit different, Widget fills in the whole screen and the user might close it in order to see the page. Once they close it they can not continue it, as the Launcher is not visible. They would need to go back to the /chat/ page... not a good user experience.  So, the big

I'm currently building my sire at vela-apparel-shop.myshopify.com and I'm wondering why my chat bubble pops up for only a split second before disappearing. Also, when I try to complete set up on the Intercom site, it give me the error 'We havenʼt received any data from your installation. Please check the instructions and try again.' I've checked the connection many times now and no luck. Any help? 

I have some automated messages set up (think Welcome Message), but I'd prefer if the pop up expired after a certain amount of time instead of requiring the user to click to dismiss. Is this possible?

For example, every time one of our agents sends a message that contains the text: If you like this deal, just click “Continue with this offer” and we can get your deal started." I would like to auto tag that as "Offer sent" - is this possible?

For example, I want to have the URL https://onemetric.io/{{ value of company _id }}/billing/whatever, where company_id unfolds into the UUID.Thanks

Hi, I would like to export the number of conversations received (on a monthly, and weekly basis) from the past 12 months.  Is this possible? Really hoping it is, so I don't have to go through the data myself!

Hi everyone, in my team the reporting doesn't really match up with how we individually work, and as such I'd like to remove access for my team members so they don't get distracted comparing each others stats. Any ideas?