How can I group 'Saved content' and 'macros' together?

Question

The macro's are only visible when an email conversation is existing already. When a new email conversation is started by 'us' a different set of saved replies is visible (called saved content). Both are very important. Just wondering if they can be combined in one type of saved reply/macro?

Sam · Accepted Answer

I think Saved Content and Macros are completely detached at the moment. I'd love to see these merged together.

Leonard S · Answer

Ahh ok thanks for the info. Yes me too! Also I would like to have a menu where I can manage both of them. Because until know I just can manage the saved content just when I'm opening it. And not like the macros in the settings. Or am I missing something?&#128517;

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded