Fin Product Area

Employee A was assigned to receive all the responses from outbound messages. I'd now like to re-assign them all to Employee B. Is there a way to do this at bulk? Or do I have to go into every outbound message and change it?

Undo added massive tags to all users: Hello, i need help, how i can you undo my last operation? added massive tags to all users?

Hi there! We have a 3rd level customer domains and I want to use Product Tour everywhere, demo.***.com, demo2.***.com, etc.***.com, but can't do this :( Im trying this *.***.com, but can't save

Hi,I'd like to create a segment for ˜300 specific contacts, according to their IDsHow can I do it, instead of manually typing their IDs? Thanks!

Either by exporting the data and reimporting, or some kind of API to a tool that can help? For example, I want to be able to segment for users that have a specific Event occurring on a specific page, and send them a post or email.  The URL is in the event meta data but from Intercom Help pages it doesn't appear there is a way to use this in Intercom to segment or trigger something to happen.

We are doing a general cleaning on our Intercom account (old messages, unused tags, unused segments, events, etc). Is there a way to select several of each segment and delete them at the same time? Or is the only way to do it one by one?Thank you!

Hi there, in the following page : https://www.intercom.com/help/en/articles/3894-using-intercom-with-content-security-policy this link seems not to be reachable : https://share.intercom.io.Please, is anyone know what the correct link is for our proxy ?

Here's an easy APIANT template I built to merge leads with users. Just add "lead:Id" as a conversation note in the user and they will merge instantly! Let me know if you need help installing it. 😊  https://apiant.com/templates?template=cab19a0f26cd431e8a948dc280689c2d/p>

We have two types of users, students, and teachers. We want to send both of them a reminder email automatically before their class starts. How we track bookings (woocommerce.com) via intercom? Their app in intercom's app store isn't working, to be honest.https://woocommerce.com/

How can I merge a lead with a user when I know they're the same person?

Would anyone be able to point me to a guide as to where I would be able to get the necessary variables for the Data Attributes here? The site is powered by WP for reference.  Thanks in advance for the help.  

What ever we try a new problem rises. I think we do not have a proper understanding of intercom even-though we use it for about half a year. It's time an expert joins us to advise us. Of course we will come up for the help financially. please drop a msg and let me know if YOU are interested.

I noticed a recent change under users when we are changing a users email address. Prior to this week or so, we would change it and then it was updated. Now, when I am updating an email address i hit enter and now receive a pop up box as per the attached

Hello, we currently have two FB pages connected to intercom with the "Facebook integration".Is there any way we can assign the incoming conversion to specific teams depending on what pages they come from? When a message is sent from a FB page to intercom is shows as a Facebook message but doesn't specify what page it was from or URL. In other words, we don't know what FB page it comes from and we cannot assign it to the right team on Intercom. Is there a nice way to do this?

Can you add anchor tags to Help Center articles that are longer?

In our web app a user has multiple sites that they manage. I want the product tour to start when the user has entered into a site for the first time. However, the link changes with the site ID for each user so will product tours work in this case? I've tried it in Intercom and I can't get it to work.

When using anchors you can't seem to be able to add just the anchor as a link "#example-example" without Intercom adding "https://" in front of it and rendering the anchor useless. Any way around this? A workaround is to use the full URL but this means that for every link it sends visitors to a new window, which is not great.

Hey, we are currently considering to implement all our automated emails in Intercom. Among others, there are for example emails to our new subscribers, that vary in their links, like an e-mail verification or sent login-data. How can I implement that into a Intercom series? All the best,Leo

If multiple leads/users have the same email address, and all these are enrolled in a Series/Email campaign, will the email be sent to that email address multiple times? eg. separate leads/contacts below would receive the email 3 times?Lead A - joe@bloggs.comLead B - joe@bloggs.comUser C - joe@bloggs.com

Sometimes is better to have an answer scheduled to be sent in a specific time & day.I know I could just snooze the conversation to reply it latter, but if I could answer now and schedule to be sent in another time this would be great...

I have filtered articles to specific users (me being one) to test this functionality however they aren't showing in our knowledge base when I search for them? Any ideas why not?

Hello! I'm new to this forum, love it! I was wondering what the main purpose for the different workspaces is? Maybe if you guys could provide some examples as to how or why you've used different workspaces. I've got my main workspace pretty much all setup and running, but just wondering as I don't wanna miss out on any other great feature that we could utilize! :)

I want to prevent people from replying to outbound messages.I want all of them to use bots, but I'm getting irrelevant questions in reply to outbound messages. Is there any way to stop them from sending me direct messages?

Is there a way to link the heads included in a Help section article? I want to include a table of contents with links to make it easier for a user to jump down if needed.