Fin Product Area

We've gotten multiple messages from people spamming us. Sending inappropriate images too. Is there anything other than blocking the user that we can do?

The count is visible but can we drill down to identify who they are? My Series about re-engagement is complex with multiple messages spaced out over time and I'd love to be able to evaluate who the users are that matched the (re-login) rule that's tailing each message.

When I set the tag as 'users' for my product tour, it's shown to my existing users as well. But I'd like to show the product tour only to new users (first-time install). What's the setting or how can I help achieve this?

Hello, community. In the report Conversation tags, we can see "The number of tagged conversations by start date.".In my flow we allow users to return to the previous conversation and ask another question. As well as it is natural for the users to ask within one conversation about the different products and not just about 1 specific topic. Can I somehow get the report that will contain tagged conversation by the time of tagging or a report that will show tagged messages by the time of tagging? For example, I have a conversation that lasted for 3 days and is still active.1st day user asked a question that was tagged as "A"2nd day - tag "B"3rd day - tag "C" I would like to see this conversation in the report for each of the 3 days with the tags that were implied in that day. Or be able to see the number of messages that were tagged with the specific tag on a specific day. 

I have a setup a product tour for a webpage which works fine on desktop browser. Unfortunately, certain components in the desktop view are not present in the mobile view… so is there a way to point a specific tour step one-way in desktop view, but point differently or un-point it in mobile view – with same product tour? I am also considering turning off the tour altogether on mobile view … for which I tried to add the does not contain OS = Android and does not contain OS = iOS settings… but it doesn’t seem to work. I suspect that maybe the Intercom tracking code needs to explicitly pass OS (and browser) to Intercom? Where can I find a code snipped on that?

I want to get the timezone of the client who is chatting with us. Since based on his time zone, i want to show some time values, in the messenger. How can i get the timezone of the client while we are called in API (ex: configure, initialize, etc) ?

Hi I am looking to send a series of messages (outbound) messages to users who join from specific campaign/link/location. How can I do this?

We'd like to study if the order of the Custom Bot buttons affect the experience of the user, ie. the user selects one of the top buttons, but would be better serviced by options presented at the bottom. We are wondering if we can randomise the order of Custom Bot buttons and see the effect in visitor interaction.

Custom Domain setup doesnt work, My domain is transferring to cutomer.intercom.help using cloudfront but intercom is not able to resolve to the article.

The specific problem I am trying to solve is as follows: I have an application log in page where I do not want the intercom widget to be present for any user. Then after that user has logged in, depending on their predefined role permissions, intercom should either presented or hidden. Admin users should be able to see the intercom widget.Customer users should not be able to see the intercom widget. Any assistance to help resolve this would be greatly appreciated!

Hey all,Just o raise a suggestion I have - we're struggling on how to share and collaborate with other team members on series.I think it could be nice to add comments and notes there so it will be easy for us to manage all the communication around that and for other to understand the series flow. Would be happy to hear how you managed that today with your team? Thanks.Yakir

For example, when sending an email I want a particular section to change if user attribute is XYZ. eg. if user type is Parent then show this, if user type is Other show this, etc

Why does the task bots forms and suggested article doesn't consider languages other than English?

When a user uses "offer additional help", I want to specify to whom it should be assigned. Can we? 

We are trying to figure out the engagement levels of a particular customer that reach out to, is there to find out the number of conversation a customer has had with us using export?

Help! I have been migrating several campaigns to series and noticed users are disengaging because I was confused by the time limit for matching rules. In campaigns, it seems there was a continuous attempt to match rules. However, in series, you have to specify the length of time. I have gone in and changed all to 90 days, but I am still very concerned about my disengaged users. I need to develop a plan to re-engage them and the best idea we've come up with is to pause current series, duplicate the series, confirm rules are accurate, and then re-send. I acknowledge this may lead to duplicate emails which I will notify our users about.  Any help would be greatly appreciated. So frustrated with myself!

Employee A was assigned to receive all the responses from outbound messages. I'd now like to re-assign them all to Employee B. Is there a way to do this at bulk? Or do I have to go into every outbound message and change it?

Undo added massive tags to all users: Hello, i need help, how i can you undo my last operation? added massive tags to all users?

Hi there! We have a 3rd level customer domains and I want to use Product Tour everywhere, demo.***.com, demo2.***.com, etc.***.com, but can't do this :( Im trying this *.***.com, but can't save

Hi,I'd like to create a segment for ˜300 specific contacts, according to their IDsHow can I do it, instead of manually typing their IDs? Thanks!

Either by exporting the data and reimporting, or some kind of API to a tool that can help? For example, I want to be able to segment for users that have a specific Event occurring on a specific page, and send them a post or email.  The URL is in the event meta data but from Intercom Help pages it doesn't appear there is a way to use this in Intercom to segment or trigger something to happen.

We are doing a general cleaning on our Intercom account (old messages, unused tags, unused segments, events, etc). Is there a way to select several of each segment and delete them at the same time? Or is the only way to do it one by one?Thank you!

Hi there, in the following page : https://www.intercom.com/help/en/articles/3894-using-intercom-with-content-security-policy this link seems not to be reachable : https://share.intercom.io.Please, is anyone know what the correct link is for our proxy ?

Here's an easy APIANT template I built to merge leads with users. Just add "lead:Id" as a conversation note in the user and they will merge instantly! Let me know if you need help installing it. 😊  https://apiant.com/templates?template=cab19a0f26cd431e8a948dc280689c2d/p>

We have two types of users, students, and teachers. We want to send both of them a reminder email automatically before their class starts. How we track bookings (woocommerce.com) via intercom? Their app in intercom's app store isn't working, to be honest.https://woocommerce.com/