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Is there an option to set time for activating a bot?

My use case: I want a bot to send a message in chat if user's message in chat was not answered for 10 mins.

Hello @alexandra m11​ ,

 

In Intercom, bots can't reply to conversations where the teammates are assigned.

 

In automation rule's it's possible to take actions based on customer unresponsive time.

ActionBut there is no reply option, as I know the Intercom team working on this feature. The best workaround here will be to use some third-party integrations like Integromat, Zapier.

 

Let me know if you have any further questions or need any help to set-up this flow via third-party integration. I will be more than happy to provide instruction on this matter.

Thanks a million! 👍

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