How do your companies (especially in EU/Germany) deal with data protection laws and gathering client data through intercom? Do you have a cookie opt-in/opt-out possibility?

Question

Our company is situated in Germany and has to comply with german data protection law. We are looking for a way to give the client a) notice about data collection through intercom and b) the possibility to opt in/out to that.  How do you deal with that topic? Which solutions maybe come out of the box from intercom?  Thanks for any thoughts on that!

Roy · Accepted Answer

Hallo @hannes h​&#128075;Q - We are looking for a way to give the client a) notice about data collection through intercom and b) the possibility to opt in/out to that.A - I will be honest, it is a bad idea to use Intercom for that. Accordingly to GDPR: If the visitor decline request you shouldn't track them.There so many solutions for GDPR:TermlyIubendaOf course, you can also use custom bot but if visitor declines request you shouldn't track them.BTW: You mentioned clients not visitors, for registered users enough to accept the Terms of Service/Privacy Policy. &#127465;&#127466;

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