Our company is situated in Germany and has to comply with german data protection law. We are looking for a way to give the client a) notice about data collection through intercom and b) the possibility to opt in/out to that.
How do you deal with that topic? Which solutions maybe come out of the box from intercom?
Thanks for any thoughts on that!
Best answer by Roy
Hallo @hannes h 👋
Q - We are looking for a way to give the client a) notice about data collection through intercom and b) the possibility to opt in/out to that.
A - I will be honest, it is a bad idea to use Intercom for that.
Accordingly to GDPR: If the visitor decline request you shouldn't track them.
There so many solutions for GDPR:
Of course, you can also use custom bot but if visitor declines request you shouldn't track them.
BTW: You mentioned clients not visitors, for registered users enough to accept the Terms of Service/Privacy Policy. 🇩🇪
+5Hallo @hannes h 👋
Q - We are looking for a way to give the client a) notice about data collection through intercom and b) the possibility to opt in/out to that.
A - I will be honest, it is a bad idea to use Intercom for that.
Accordingly to GDPR: If the visitor decline request you shouldn't track them.
There so many solutions for GDPR:
Of course, you can also use custom bot but if visitor declines request you shouldn't track them.
BTW: You mentioned clients not visitors, for registered users enough to accept the Terms of Service/Privacy Policy. 🇩🇪
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