Fin Product Area

We're currently using product tours to inform logged in users about new features we've added. If a user hasn't logged in for a while, there's a chance there will be too many tours popping up and the tours might become annoying. I was thinking of adding the "Last contacted less than a day ago" but not sure if that also updates if a users sees a tour. So, for example, a user logs in, sees a tour, the "Last contacted less than a day ago" is updated, so they won't see the 2nd tour because they were contacted earlier that day. If they log in later that week, then they'll see the 2nd tour. I'm open for suggestions if there's another way to do this!

Can I, or should I create multiple series under one series? ie. I am using a series to introduce key features for first-time users. at the same time I want to a campaign reminding about the trial limitations and sign up. Can i do it under same series?

Is it possible to automatically assign a lead to a team member from a custom bot based on the country?

Why can't some people be user-tagged? I can't tag some people with tags that I could tag other people with, and I can't search for tags.

Hi all,  I'm interested to send an automated email on a weekly basis to new users as follow:On Monday at 13:00 I want to send an email to all new users who signed up since Thursday. On Tuesday I want to send an automated email at 14:00 to all new users who signed up since Monday.On Thursday at 14:00, I want to send an automated email to all new users who signed up since Tuesday. At the moment, I tried to create the automated email that should be sent on Monday, I managed to select the email triggered time to Monday at 13:00, but I didn't find a rule to create a segment of signed by specific days or time, only dates or days. I though maybe if I'll trigger the first email on Monday and I'll choose 4 days backwards it may work, but I'm not sure it will work as planned.  Your thoughts?

Hi, I'm Larry with Skills Institute, we just set up Intercom for our launch in January 2021 of our mobile application. We need some help with customer data importing and mapping.

How to export datas from bot ?

i have set up multiple rules and i notice that sometimes they are not triggering, i believe the issue is if there are special arabic characters in the email. anybody else encountered this issue? potential workarounds?

Is it possible to send "notes" to a team" Im trying to send notes to a group of collaborators but I am not sure if it is possible. Thanks!

Hello, I'm having some issues with our Intercom chat widget on devices with a notch. If you take a look at the screenshot below, you'll see on the left side is the chat at full screen on an iPhone 8 plus (no notch) which looks perfect. On the right side, it's the same app pulled up on an iPhone 11 Pro Max, and you'll see that the input bar is cut off completely because of the addition of the status bar at the top not being accounted for. You can see a tiny bit of the input and if you tap at the very bottom of the screen you can get the keyboard to pop up, but it's a very poor user experience. There are a few quick and dirty hacks that I've tried to fix this issue but without much success. There's a pretty simple way to detect the "safe area" of a screen, which would look something like this: ```height: calc(100% - env(safe-area-inset-bottom));``` That has been working great for us, internally, but the problem is that the safe area value does not ge

I'd like to set up a bucket of outbound messages that could be loosely described as "delightful". So no specific purpose, just a way of engaging with customers on a more emotive level... celebrating quirky milestones, anniversaries, holidays and so on. In the old days I could have set up a folder of short outbound posts... .But now with Series I'm not really sure how any of this would work. The messages are related from a management perspective but do not run in a series. Seems odd to just have a bunch of outbound messages with no connection... at the moment i'm thinking i just have a common naming structure... like:Delightful | message 1 Delightful | message 2Delightful | message 3etc Does anyone have any good ideas?  PS. hate to be a hater... but this forum software solution is awful

From Intercom's help center, it says, "Video bots are muted by default. Visitors can easily unmute them by clicking the speaker icon:" However, the speaker icon is a really dark color in our video bot, so it's nearly impossible to see. In the help article below though, their screenshots shot the speaker icon being white: https://www.intercom.com/help/en/articles/2478656-personally-engage-your-visitors-with-a-video-bot/p> How can we change the speaker icon color on our end to be white? Thank you for the help!

I exported my listing of users and then replaced the existing USER ID generated by your platform, with the USER ID we have for the users. When I import this list back it has created new users. How do I replace the USER ID that was generated by Intercom without creating a New User?

I'd like to make sure the pic from the settings https://prnt.sc/wc755eshows up in the email instead of the default placeholder https://prnt.sc/wc764y/p>Is that possible?

I want to use Intercom for supporting our customers via email. We have set up email forwarding. We have noticed that sometimes replies from Intercom to emails get a message added as per this screenshot. Anyway to disable this? It leads to a confusing email thread for the customer.  Also wondering if anyone has a good workflow for forwarding individual emails to Intercom. For example, where a user sends a query to the email inbox of an individual support adviser, how can we make sure this is added to intercom?

The scene is this:A customer and rep are having a convo. The customer responds and a rep doesn't respond. I want to make sure I have an SLA around "going dark". Let me know!

This is very important for not only our business but also many others. Because, personal touch and starting a live-chat when a customer is around increases conversion rates drastically.  If we can find a way to list those contacts and measure how many contacts a certain support member reached out by starting a live-conversation, that would make a difference. @eric f11​ do you have an expert in mind to answer this?

From the docs i saw that we need to use the Intercom JS library. However the survey runs in a url and there is no scope to add the intercom JS cdn and script inside that url. Please help with some ideas how to achieve this

We are just starting to look at switching from Salesforce KB to Articles. What kid of user metrics are available in the canned reporting? What other practices do you guys use to track performance (bounce rate, time on page, etc)? TIA!

We are setting up a Test Workspace, to test our automated emails, and want to confirm that automated emails won't be actually send to users (we have synced our real users)

I would like to be able to find search and find date tag was added to lead/users 

I'm trying to test the mobile carousel features, however when I try to set it to live, it still stays in draft mode. Not sure how I can get it to live?

Can you copy a Series in TEST MODE to LIVE app?

I tested my product tour and it worked perfectly, however now it has stopped working. I have built it again and still no joy. It is aimed at just users on the first visit to the page. Any ideas or suggestions?

The only workaround I can think of is to set up a rule that evaluates the user ID for odd or even numbers and creates separate segments based on that. It would be nice if Intercom had a better A/B cross-series feature. Otherwise it's difficult to really measure the impact of an A/B test, outside of something like open and click rates.