Fin Product Area

This is very important for not only our business but also many others. Because, personal touch and starting a live-chat when a customer is around increases conversion rates drastically.  If we can find a way to list those contacts and measure how many contacts a certain support member reached out by starting a live-conversation, that would make a difference. @eric f11​ do you have an expert in mind to answer this?

From the docs i saw that we need to use the Intercom JS library. However the survey runs in a url and there is no scope to add the intercom JS cdn and script inside that url. Please help with some ideas how to achieve this

We are just starting to look at switching from Salesforce KB to Articles. What kid of user metrics are available in the canned reporting? What other practices do you guys use to track performance (bounce rate, time on page, etc)? TIA!

We are setting up a Test Workspace, to test our automated emails, and want to confirm that automated emails won't be actually send to users (we have synced our real users)

I would like to be able to find search and find date tag was added to lead/users 

I'm trying to test the mobile carousel features, however when I try to set it to live, it still stays in draft mode. Not sure how I can get it to live?

Can you copy a Series in TEST MODE to LIVE app?

I tested my product tour and it worked perfectly, however now it has stopped working. I have built it again and still no joy. It is aimed at just users on the first visit to the page. Any ideas or suggestions?

The only workaround I can think of is to set up a rule that evaluates the user ID for odd or even numbers and creates separate segments based on that. It would be nice if Intercom had a better A/B cross-series feature. Otherwise it's difficult to really measure the impact of an A/B test, outside of something like open and click rates.

Product tours are sending to all user no matter whether they are turned off or not. 😳

So I have a URL that ends in "/documents" and I set up my Tour and it works with the universal link (Use your tour everywhere), but not when someone first arrives at that URL.

Is it possible to create a user journey (visually) just like in the Recent page views widget? (added as a reference), also, is it possible to collapse text in a text box and if so how to set it up? 

Say to notify them that they had a message on our site.Thank you.

Does anyone know if you can set up automated replies to messages?We'd like to set up an OOO message for the festive period letting anyone who messages know that our response times will be slower but we will get back to them.I've set up a chat message to send out, but I'd rather than having something that goes to all users.

We use Intercom for our SPA. Can I disable Intercom on pages when navigating through the SPA. Intercom pops up on our signup page on mobile phones and completely blocks the signup flow :-/

I've been spending an afternoon trying to set up a Custom Bot to show up when a user clicks a button on our page (multiple buttons ideally but I'll settle for just one right now). We go through the process of first: ensuring intercom is installed on the site; next: going through the sets within creating a bot under "Operator" > "Custom Bots" -> "From a button" and make sure the button on our site is selected. The rules seem to look correct, but after making sure the bot is live, nothing happens when we click the button. Could there be a step we're missing? This seems like would be much easier if there was a Javascript SDK function we could use to "manually" trigger it

Hi there, If I delete a Smart Campaign, will this action delete the unsend yet messages to users who matched that campaign?

I'm not sure if anyone has experienced this, but I've stepped into our Intercom usage after the Marketing team had already integrated to use Intercom's in-app popups for marketing messages. Throughout different ownership and passing this product around, we're not really sure what had been done integration wise. But, it is my understanding that the messenger code must be installed to have product tours work properly. I'm looking at integrating this by the end of January, and when doing an initial proof of concept, I'm getting some weird messages that parts of our application can't be accessed through the preview tool, which makes me think we never fully integrated with Intercom since we're using different use cases outside of the support messaging functionality. Has anyone else experienced this? I'm not really sure where to go internally, as it doesn't seem like anyone knows!  Thanks!!

I’m in the process of creating a tour for the onboarding of our platform. I’m using Series to make this happen but I’m encountering a few problems and I can’t seem to find the solutions anywhere; hence this post. What I’m trying to do is to start a tour, after some input from a user (e.g. reacting to a banner or a bot) I want to start the next tour. So the happy flow of my series looks like this:1. Entry rules are met2. Start tour A3. Upon finishing, it shows either a banner or the bot in the chat and waits for user input4. Start tour B5. Finish series At the moment, when I finish one of the steps from above, it doesn't trigger the next step. It does trigger the next step once I refresh the page, but I want it to trigger instantly after the previous step (without having to reload the page). It seems like a bug.

leadcustomeruserteammateadmin,contact

Hey folks, looking for some advice here and will give a use-case to help for context. We have payments built into our app and a user might start the "payments onboarding wizard" (to set up payments in their account) but abandon it half way through. We have set up user events to help us track that, however I want to be able to see that at a company level, so that we can easily track how many companies have abandoned the payments setup. if i only have it at a user level, then the number of companies is diluted in the information if more than one person from the same company has fired that event. realize I can export to clean the list but I'd love to do it in the UI instead...  I assume the only way to actually handle this is to create a corresponding company attribute? Would love to know how others have handled this.

I would like to figure out how long a series will last on the basis of the sum of several wait blocks. For instance, if I have the following steps and wait blocks:Wait block = 10 daysBanner up to 6 daysWait block = 5 daysBanner up to 2 days How should I compute the min and max duration of this sequence ? Based on my current understanding it would be : Min = 10 + 5 + 1 = 16 days ?Max = 10 + 6 + 2 = 18 days ? When we add a wait block of 10 days, the subsequent event starts on day 10 or 11 ?

We would like to segment our users into two groups, one that receives real time chat support and one that has more automation and a longer response time so that we don't have to monitor all of our customer inquiries at all times. We'd like to take advantage of intercom's resolution bots and article inserter features for the second group.  Does anyone have suggestions for the best way to handle/route these two groups? The options we have explored are the following:Hide the intercom chat bubble entirely for users in the second group and add a link to our help center in the app.Down side of this is that they don't get all of the other intercom features like featured articles etc. and we would have to set up some sort of ticketing/email system for their support requestsApply a rule to route users to differing teams in the inbox, one that we monitor constantly and one that we respond to daily. Is there a way to showing differing "typical reply times" to the differe

Hi all, We are currently having a lot of issues with responses we send via Intercom. It seems that a great amount of our replies go info the SPAM folders of the receiving contacts. We now are receiving more and more replies form customer why we don't respond and it's hurting our service level quite hard.  Is there anyone who can help us urgently???? Cheers,Pieter

If I send an outbound posts to a visitor and the visitor clicks on a link in the content, does it become Active ?how about if the visitor presses reaction, does it become Active?