Fin Product Area

We are having a problem where our customers aren't getting a response because they don't realize that they MUST click "talk to person" in order for a human to see their message. We want to change this functionality so unless they say "that helped," the conversations are routed to our human inboxes. Is that possible?

Previously when you clicked on an article and then clicked on the views, there would be a view count next to the persons name, to indicate how many times they viewed that specific article. Why did this disappear with the new reporting? Instead i just see a long, not clean, list of users, and if someone viewed the article more than once, they just show up in this unorganized list.. This makes it really hard to look at a glance if certain customers are viewing an article more frequently than others. Could this functionality be added back in?

For example, I have this URL pattern in my node app — /:lang/:citySlug-d:cityId([0-9]+)/:productSlug-p:productId([0-9]+)/Example — https://mywebsite.com/en/barcelona-d1/el-born--picasso-museum-p19//p> How do I hide operator on pages, which follow this pattern?

In a serie I have a banner (We can call it Banner A) , I know I can trigger another banner (we can call it Banner B) when someone click or react to banner A. What I want to know is how to trigger a banner B if banner A is closed or ignored. What I want to know, is how to trigger Banner B, if someone didn't react to banner A (or just close the banner) after let's say 7 days ? He see the banner , but he close it, he see the banner but he didn"t react to it ?

We have recently launched a custom bot (outbound) on our pricing page and want to see if it is relatively successful. So I would like to know what are Benchmark KPIs (engagement and completion rate) to measure our performance

For example, we have a 4-part educational series that I'd like to space a few days apart to be delivered by Intercom email. We're introducing the option to opt-in via another series (an onboarding series) with a link in the message that says something like, "Want to learn more about [this really cool thing]?  However, I can't see how to trigger the educational series when the person clicks that link. Is there another/better way to do this?

Our support centre however says it's not fully secure, and it looks like it's delivering mixed content, for example the logo is being delivered as http and not https. The certificate looks fine but not sure how to tell intercom to now deliver all the content through https.  Any help much appreciated

I have multiple links in one email in particular and I want to tag based on which link they click.

Not sure if it's a bug or not but there's a feature that went missing.When sending an outbound mail to a filtered audience you used to be able to send a preview of the mail with example data from the audience. One of my colleagues asked me if this was still possible, and to my surprise it's gone. I could swear I saw the checkbox a few days ago. 

Hi,I’ve been trying to pull out data from the message export model, as detailed here: https://developers.intercom.com/intercom-api-reference/v0/reference#export-job-model Everything here “works” in the sense that there are no errors, and I get 200 http response codes, but when it comes to downloading the data at the end, there doesn’t appear to be any! The app I’m making this for is Python-based, but using curl directly gives the same results: --- First, set up an export job (in this case exporting the last 10 days of messages):curl https://api.intercom.io/export/messages/data -X POST -H ‘Authorization:Bearer <token>’ -H “Intercom-Version: Unstable” -H ‘Accept: application/json’ -H ‘Content-Type: application/json’ -d ‘{“created_at_after”: 1603407600, “created_at_before”: 1604275200}’ As expected, this gives a response like{“job_identifier”:<job-id>,“status”:“pending”,“download_url”:“”,“download_expires_at”:“”} --- Secondly, check status:curl https://api.intercom.io/export/m

Why is our help centre showing as "Not Secure"?

Is there a way to trigger a custom bot to launch when our users click a specific button on our website (rather than triggering the bot when someone lands on that page)?

I'm not sure if this is an issue with some browser configuration or cookies on my end, but I've been trying to Preview a Custom Bot I created. When I click the Preview icon, it prompts me to select the website to preview it on. I am selecting a site that DOES have intercom installed. However, after doing that, the preview doesn't launch. It just ends there and I'm back on the Custom Bot screen. I did try clearing cookies and logging back in but the preview still won't launch. Any thoughts on what might be causing this? I'm not comfortable setting this live until I can preview it several times at minimum.

Implement features similar to intercom conversation into the intercom messenger. Start a conversation to the user from intercom messenger rather I have integrated intercom on my system. My system has two users admin and basic. When a basic user logs into the system, he can communicate with intercom normally. What i need is when an admin logs into my system, is there a way that admin can use the intercom messenger to start conversation with users from my system? Not by logging into intercom and replying from there.

We create users (not leads) via Segment events, and I get wildly different numbers when I filter Users by these two data points. For example, if I look at the number of users who "Signed Up" yesterday, I may see single digits. But when I filter by users "First seen" yesterday, I get like 75.

I'm trying to create a series for on boarding new users.The series currently consists of "how-to" posts that pop up when the user is on a specific url.I now want to create a post to finish the series, that appears once the user has visited ALL of those urls (there are 6 in total). Is this possible? Thanks!

We are changing our existing Help Center to Intercom Articles and switching Intercom Help Center to the support server. Our customers use certain of our current help center URL´s directly and after we set up Intercom Help Center to the support server, the old URL´s don´t work anymore. We would like to point out these certain articles and automatically redirect customers to the matching article URL in Intercom. After we have used CNAME recording to bring Intercom Help Center to custom support.example.com address are we able to define redirects somewhere through Intercom? Because I know for sure there are these kind of capabilities in other Help Doc tools. Or do you guys come up with some suggestion how I could tackle this kind of situation?

Is there a way to make it so only the admin can close out a ticket? Having issues with tickets being prematurely closed and want to make it so that only I can close tickets from now on once Im able to verify tickets have been resolved. Is there a way to set this up?

We're facing an issue whereby a lot of inbound messages come from users who contact us from our marketing site, blog or from help articles and are then not logged in. Operator asks them If they are existing customers, and when they say yes stops taking any further info. This means we don't know their name, email address, company or even if they are who they say they are. No email means we waste lots of time sending replies that are never read. Is there any action through operator we can do to take these anonymous conversations and associate them with the actual user record we have in Intercom

The Series interface thinks I am creating an infinite loop, but I don't believe I am. I have 2 sets of emails for users - 1 if they are an active user, and another if they are inactive. I want these setup in the same series so we can see if a user becomes active or inactive, and send them to the beginning of the appropriate set of emails. Before sending each email, I do a check to see if they have or haven't already been sent that email. So if they have already gotten any of the emails, they'll never get that one again, and the Series will skip to check if they have received the next email. That's how we're getting around the infinite loop issue in reality, but Intercom/Series still thinks its an infinite loop. Is there any way to get around this? Related, how can we create a group of messages that are all eligible to send at any given point, without more than 1 sending per day, and can be sent out of order, whenever someone matches criteria for a message, and each

Hey, i need help because my notifications are not coming on the same time as the costumer says something, and it's been like this for like 4 weeks now. No one answers me on Intercom Helo Chat either, i've sent a lot of messages and no one replies.

How do I recover an archived conversation?

I just signed up, trying to learn how this system works but not able to go beyond " preview the chat experience", How do I go past the "Preview the chat experience"