Hello,
With the introduction of the FIN support for webhooks (https://community.intercom.com/ideas/add-fin-replies-to-conversation-webhooks-7784), businesses can use workflows to speed up the work.
When FIN/Workflow replies with a comment which includes quick reply buttons, the two “conversation.admin.replied” webhooks are sent. One with the conversation part with type `conversation_part` and the second with part_type: `quick_reply`.
Here is how the message with quick reply buttons looks in Intercom:
Unfortunately, The webhook with part_type: `quick_reply` does not include information about the buttons:
As many 3rd-party chat platforms have support for quick reply buttons (including Telegram), it’d be nice to include the information about buttons to the quick_reply webhooks.
In the Intercom documentation, there is a parameter `reply_options`. Perhaps, there is an issue in the code that prevents having `reply_options` in the webhook:
REST API docs https://developers.intercom.com/docs/references/rest-api/api.intercom.io/models/admin_reply_ticket_request
Also, to have a complete set of tools to incorporate quick reply, it is essential to have an endpoint that allows “click” on a quick action. For example, an additional parameter in the reply endpoint:
