Create Kanban View for Inboxes

+1 

We’ve used Jira to achieve this in the past (but moved away from it due to duplication). However, because Intercom lacks a Kanban view, we’ve resorted to a spreadsheet to achieve this, and it would be great if it were in Intercom instead.

When using a spreadsheet, the notes associated to each ticket (in its own spreadsheet column) aren’t easy to filter or read, and by moving to a spreadsheet, we miss out on Intercom being our source of truth. 

Customers also provide their own spreadsheets to have us review their outstanding requests – generally the format for the expanded spreadsheet view is:

• Issue
• Description 
• Priority 
• Status
• Currently with (Us/Customer)
• Owner (Individual Contributor/Team)
• Notes (from multiple parties)
• Next steps

And Intercom would have most of these details stored anyways. Filtering by customer, status and team in Intercom would be great. Sorting by date would be equally helpful. Thanks for taking this into consideration!

Hey ​@Dallan Koyle ​@Samantha Szadovszky ,

Thanks for this suggestion! We take input from our customers with great consideration when creating new features and refining our current solutions, so I'll happily share this with our Product Team. 

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