This ticket is similar to this request, I’m really just pointing out that this can’t be done with Worklows either.
In my company, we often have dedicated support emails per client.
Tickets that go to support+clientName@mycompany.com should be associated with the correct client.
My dream solution would be to parse clientName in such a way that I could attribute it to the right company, without creating a branch for each client (because that would require maintainance for every client that is added/removed).
Here are some obstacles / related issues
- It would have been nice if the email-to address was visible as a field in the UI, with the ability to add it as a column or filter on it.
- Allow conversations to be assigned to Companies (which means I need a custom field to replace “Company”
- Allow this field to be use in Filters.
At present, if I want to achieve something like this for 200 clients, I have to create a workflow with 200 branches.
