i see that tickets include a `linked_objects` property, but i cannot tell how to modify this property via the API. using the API, i can create two tickets -- a back office ticket, and a customer ticket -- using the `create a ticket` endpoint. but how do i then link them together, so the customer ticket appears in the back-office ticket’s `linked_objects`?
Submitted
how to link customer and back office / tracker tickets via API?
I would like to add to this question as we are facing the same issue. We are unable to understand how to link a Customer Ticket with Backoffice Tickets through the API. It is possible to do this via the interface, but we can't figure out how (or if it's possible) to do it via the API.
+2Hey
Check out the quick guide on how the Product Wishlist works here.
@Bernice Hi, any updates regarding this feature? It’s not practical to use the API to create BO tickets if I can’t link them to the relevant conversation. 😔
+7- Intercom Team
There is no updates if it comes to that feature.
Have you submitted/upvoted existing feature request already?
+2We would really like to see that feature implemented. We want to automatically link conversations and customer tickets to an existing tracker ticket through workflows or the API, without needing our support team to manually handle the process.
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