Auto tagging capabilities? Is this possible in Intercom, and what are the entryways for those automatic tags to be applied?

A word of caution in case you have not yet upgraded to the "New Rules" - this upgrade changed some of the behavior for applying tags to Conversations so previously you could tag a conversation based on any keywords or phrases, anywhere in the conversation (making it possible to autotag based on Saved Reply used, for example), however, now the trigger events are more limiting:

@alexandra k, Yes, it's possible to build a flow that applies the tags automatically.Like: When people visits some new features, Intercom can tag them automatically;When Someone makes registration on your website and UTM_Source is "Facebook", Intercom can apply Facebook Tag.It depends on how you will build it.

Can I auto-tag users and/or conversations in Intercom?

Can I auto-tag users and/or conversations in Intercom? | Community

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