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Forum feature from Intercom

  • April 20, 2021
  • 3 replies
  • 683 views
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We use Intercom for chat & articles. Will a forum feature (like Interconnected) become available to us to purchase as well? (BTW - I did search, but couldn't find similar topics, so I apologize if this has been asked a gazillion times already).

 

Paul

Best answer by Roy

Hello @paul j12​ 👋, Welcome to Interconnect ✨

 

Intercom using Salesforce solution for Interconnect, I don't think that building community product in the nearest plans of Intercom.

You can for sure request this feature in @Product Wishlist​ group.

 

Meantime, I'm suggesting taking a look at some most popular community portal solutions:

  1. Discourse - It's free and used by Cloudflare, Amazon and etc...
  2. Circle - New start-up product with quite good design

 

The same question asked by Josh 2 months ago, I will also include the link to the following post:

Forum Like Capabilities

 

I hope this will be helpful 🙌

3 replies

Roy
Top Expert ✨
Forum|alt.badge.img+5
  • Roy
  • Top Expert ✨
  • Answer
  • April 20, 2021

Hello @paul j12​ 👋, Welcome to Interconnect ✨

 

Intercom using Salesforce solution for Interconnect, I don't think that building community product in the nearest plans of Intercom.

You can for sure request this feature in @Product Wishlist​ group.

 

Meantime, I'm suggesting taking a look at some most popular community portal solutions:

  1. Discourse - It's free and used by Cloudflare, Amazon and etc...
  2. Circle - New start-up product with quite good design

 

The same question asked by Josh 2 months ago, I will also include the link to the following post:

Forum Like Capabilities

 

I hope this will be helpful 🙌

U
  • User1182
  • New Participant
  • May 19, 2021

hey @roy s11​ , we would really like this function as well. Not so much for a community product, just so people can ask questions and answer questions similar to this :)

Oliviervdh
  • Oliviervdh
  • New Participant
  • January 26, 2026

Hey ​@Paul J12 ​@User1182, we have built this feature at Turf. Its an Intercom partner integration that allows you to add community forums directly inside your Intercom messenger for this exact use case so people can ask questions and communicate with other users/customers without leaving your app or website. Not sure if this fits your use case but here is the link to it in the Intercom app marketplace: https://www.intercom.com/app-store/?app_package_code=access-community&search=turf

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