Skip to main content
Answered

How can I demonstrate the value of support to stakeholders and move away from support being seen as a “cost center”?

  • March 9, 2021
  • 1 reply
  • 5 views

Forum|alt.badge.img
How can I demonstrate the value of support to stakeholders and move away from support being seen as a “cost center”?

Best answer by Eric Fitz

With the Conversational Support Funnel, you’ll be able to achieve high levels of efficiency and an enjoyable, personalized customer experience. This leaves your team to focus on high-value conversations, like stopping customers from churning, helping VIP customers achieve success with your product, and solving deep technical problems. Overall, you’ll have more time to focus on proactively growing the business’ bottom line and improving customer loyalty. 

 

Learn more about the Conversational Support Funnel and how to implement it in our Ultimate Guide to Conversational Support.

View original
Did this topic help you find an answer to your question?

1 reply

Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • Answer
  • March 9, 2021

With the Conversational Support Funnel, you’ll be able to achieve high levels of efficiency and an enjoyable, personalized customer experience. This leaves your team to focus on high-value conversations, like stopping customers from churning, helping VIP customers achieve success with your product, and solving deep technical problems. Overall, you’ll have more time to focus on proactively growing the business’ bottom line and improving customer loyalty. 

 

Learn more about the Conversational Support Funnel and how to implement it in our Ultimate Guide to Conversational Support.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings