How can I demonstrate the value of support to stakeholders and move away from support being seen as a “cost center”?

Question

Eric Fitz · Accepted Answer

With the Conversational Support Funnel, you’ll be able to achieve high levels of efficiency and an enjoyable, personalized customer experience. This leaves your team to focus on high-value conversations, like stopping customers from churning, helping VIP customers achieve success with your product, and solving deep technical problems. Overall, you’ll have more time to focus on proactively growing the business’ bottom line and improving customer loyalty.Learn more about the Conversational Support Funnel and how to implement it in our Ultimate Guide to Conversational Support.

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