What the pro/cons for Intercom vs. Salesforce Support Cloud?

  • 15 December 2021
  • 2 replies

Intercom vs. Salesforce Support Cloud (specific to support...not CRM): Curious if anyone has experience with both and any major pros/cons or differences you noticed in your support workflows.


Best answer by Lisa B11 20 December 2021, 16:27

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Hey @hannah d11​ 👋


At Intercom, we base interactions on real, live chats with humans, kind of like Whatsapp or Facebook Messenger. What this means is that when someone submits an issue or has a general question, they’ll receive a prompt response. This allows the customer to continue with their conversation beyond what may have initially led them to submit a conversation. This mode of communication makes for a more streamlined resolution, giving you happier customers and a happier team. Of course I'm biased though 😅

You don't have to convince me... :)


Thank you for your answer!