Hey @hannah d11​ 👋

At Intercom, we base interactions on real, live chats with humans, kind of like Whatsapp or Facebook Messenger. What this means is that when someone submits an issue or has a general question, they’ll receive a prompt response. This allows the customer to continue with their conversation beyond what may have initially led them to submit a conversation. This mode of communication makes for a more streamlined resolution, giving you happier customers and a happier team. Of course I'm biased though 😅

You don't have to convince me... :)

Thank you for your answer!