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What the pro/cons for Intercom vs. Salesforce Support Cloud?

  • December 15, 2021
  • 2 replies
  • 89 views

Intercom vs. Salesforce Support Cloud (specific to support...not CRM): Curious if anyone has experience with both and any major pros/cons or differences you noticed in your support workflows.

Best answer by Lisa B11

Hey @hannah d11​ 👋

 

At Intercom, we base interactions on real, live chats with humans, kind of like Whatsapp or Facebook Messenger. What this means is that when someone submits an issue or has a general question, they’ll receive a prompt response. This allows the customer to continue with their conversation beyond what may have initially led them to submit a conversation. This mode of communication makes for a more streamlined resolution, giving you happier customers and a happier team. Of course I'm biased though 😅

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  • Employee
  • 250 replies
  • Answer
  • December 20, 2021

Hey @hannah d11​ 👋

 

At Intercom, we base interactions on real, live chats with humans, kind of like Whatsapp or Facebook Messenger. What this means is that when someone submits an issue or has a general question, they’ll receive a prompt response. This allows the customer to continue with their conversation beyond what may have initially led them to submit a conversation. This mode of communication makes for a more streamlined resolution, giving you happier customers and a happier team. Of course I'm biased though 😅


  • Author
  • New Participant
  • 3 replies
  • January 4, 2022

You don't have to convince me... :)

 

Thank you for your answer!


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