Why am I getting a "User Not Found" error when testing my mapping from Segment?

Question

mapping:I'm trying to add intercom as a destination from Segment, to send data about users signing up. My goal is to use "Sign up" events as a trigger for sending outbound emails in Intercom. In Segment, I've added Intercom Cloud Mode (Actions) as the destination.  This is the error I'm getting when sending a test event (response from Intercom Cloud Mode):{"type":"error.list","request_id":"0004a9f3p9cnvnicnu0g","errors":[{"code":"not_found","message":"User Not Found"}]} this is the test event:{	"channel": "server",	"context": {		"library": {			"name": "analytics-java",			"version": "3.3.1"		}	},	"integrations": {},	"messageId": "4b5e747e-4df9-42f9-a8a6-eb890815b8cc",	"originalTimestamp": "2022-12-01T18:27:52.103Z",	"projectId": "3nsxxQEUYzAipU1VqzTRg2",	"receivedAt": "2022-12-01T18:28:02.200Z",	"sentAt": "2022-12-01T18:28:02.103Z",	"timestamp": "2022-12-01T18:27:52.200Z",	"traits": {		"__clientId": "app-name-web",		"createdAt": "Thu Dec 01 18:08:28 GMT 2022",		"email": "dojanie4@gmail.com",		"firstName": "janie",		"lastName": "do"	},	"type": "identify",	"userId": "dojanie4@gmail.com",	"version": 2,	"writeKey": "xFv6V3fHVD1YvJrIdmBCK5YsGmyaKtQz"}

Racheal · Answer

Hey @user2083​Racheal from the support engineer team here&#128075;Taking a look at our internal logs here it looks like we cannot find a user on your workspace with the user_id dojanie4@gmail.com and that is who you are trying to attach an event to. Could you search your Intercom contacts and make sure you have a user with that ID?

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