How can I get sound notification on mobile app (iOS app) when a visitor comes on the website?
Or there is no such option, and I can only get notified when the visitor initiates the chat?
How can I get sound notification on mobile app (iOS app) when a visitor comes on the website?
Or there is no such option, and I can only get notified when the visitor initiates the chat?
Best answer by User189
@user2470 You could achieve that by using trackEvent on your website's pages where you want to get an alert, and then create an Intercom app listening to this event via webhooks.
I have just hacked something together, and even though the visitor is not listed within Intercom interface (that is, not until the visitor starts a chat using the messenger), the event is triggered. Then you do whatever you want when this event happens, including sending a notification / whatsapp / text message / etc.
This requires some development skills. If you don't want/know to do this, I'm sure you can find someone to develop this for you.
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