Intercom Product Area

This did not happen in earlier version of the Intercom SDK and currently results and decreased support performance and satisfaction. We are a paid customer, so a timely response is appreciated.

For example, support@ourcompany.com to support, compliance@ourcomapny.com to the compliance team, or developers@ourcompany.com to our developers. So only the regarded team can see the emails and send replies.

This is the state of the opening for all/new users/visitors. Obviously once started a conversation it changes. This is not the welcome screen - how do we change this?

Is there a dark mode for Intercom iOS app coming soon? I know the Android app has one.

The new intercom dashboard that was pushed is a "inbox premium" feature. It's really unfortunate that this is not at least a "pro" feature and up. Not pleased with this!

I have a bug with the entry rules series. All the entry rules are correct but only 41% of the users who match with the rules entered the series and received the messages. Anyone know what might be happening?

Hi I am building a custom bot where I would like to start the conversation with customer based on the previous event done on my product website. I have also set the event with metadata which is perfectly getting captured. But when I am trying to use the metadata in conversation its not available for use. Did anyone face same problem, please help in resolving the problem.  Code sample as how the events are configured: trackEvent('Clicked Help', { accessedFrom: accessedFrom || 'N/A', sectionTag: trackingProps.sectionTag || 'N/A', destinationUrl: href, });window.Intercom('trackEvent', eventLabel, data);Screenshot of Event Metadatascreenshot as the event metadata is not visible only attributes can be used

When a team member is set to away & reassigning, and a user responds to a message, the message does not follow the round robin rule, but rather remains in an unassigned state. How would one automatically allow the message to follow the round robin rules?

Hey Team,  I have been going back through documentation and opened a ticket this morning with Intercom support. We have an RBot programmed to automatically give 2 PDF files for customers who need a copy of our W9's. I am attempting to update it today, and noticing the file attachment option is missing. Drag and drop doesn't seem to work either (I thought it might be worth a shot).  Did the ability to provide files in RBot change over the past few months?

I want to have it set up to show our team the full 10 step workflow but it won't allow me to save unless I set it live?  Does anyone have any tips?

We've held off on turning on the post conversation rating task bot because we have some cohorts of users that we expect to give negative ratings simply because their account has been suspended for risk or fraud reasons. Is there a way to only ask for a conversation rating from users that have certain attribute? Alternatively, is there a way to exclude certain users from the reporting after we've collected answers from everyone?

What would be the best way to pipe Typeform results back into customer data attributes? I would like to leverage Intercom to show a Typeform in-app that helps with segmentation but then pipe the results back into Intercom.

Context: we already use Intercom Chat in-app and that works just fine. I'm trying to create a Product Tour. To launch the builder, I enter the URL. We're a Shopify Sales Channel, so putting the URL in launches the Shopify login screen. I log in, navigate down to Sales Channels, and then click our app — all while staying in the iframe that Intercom pops up. Here's where things break down. When I click to launch our app, it always opens in a new tab. That new tab comes through on my full browser and not the iframe from Intercom. I can't replace the URL in the iframe to be my app. Shopify doesn't let me right-click and choose to open our app in the current tab. I've checked that the app_id lines up between Intercom and our Product — it does. So, I'm stuck. How can I "force" the Product Tour builder to load when I can't get access it via the iframe? I appreciate

Is it possible to export Series data to get a better understanding of what users are doing (or not doing)? I understand that Heap integrates with Intercom, so does the Series data export to Heap?

Can I initiate the conversation to go to a particular custombot through any API mechanism? For instance, user does some action on my mobile app/website and sees an error. I know what the error is and want the user to directly go to the custom bot which addresses this particular error. I don't want to use the "Button Click" mechanism which is currently there on intercom.

Can I trigger a custombot on click on a button directly from react?

Hello Is there a way to send Email to my customer (from the Intercom inbox) that just looks like normal e-mail? So that my customer don't actually know I am talking with from Intercom Inbox ?

We have seen a decrease in the total number of sent messages and goals hit. What's the reason this might happen?

We have a web app that sets the `intercomSettings` properties as soon as the user logs in, we notice that a User record gets created in the intercom dashboard, but we would like to switch this so the User record gets created as soon as the user completes the sign-up process, checking the documentation it says "When user_id / email is provided, it will be saved as a User record"  so the question is, after setting the email/user_id how long does it take the record to get registered? is there any concern about doing this when the user hasn't login? Doc reference: https://developers.intercom.com/installing-intercom/docs/javascript-api-attributes-objects#data-attributes Thanks for your h

Hello All If yes how to do so?Custom field containing the temporary URL? Thank you very much for your help

Can I trigger a bot chat through code?  Thank you!

I've just launched custom bots recently and see that if the customer doesn't respond to a bot question within 3 minutes it routes it to a live person. How do I turn this off? I would prefer to not route them to a person after 3 minutes. Thanks!

We currently use Intercom for incoming messages via the chat, answering incoming emails and for sending outbound communication. Currently we are searching for a CRM-system for Customer Care. We want to track calls (not handled via Intercom), specific information to the customer, personal meetings with the customer. Has anyone experience with these topics? Thanks!

I've created an email, I'm happy with it and want to send, but the Green "Send Live" button is not highlighted when I try to press it comes up with message: "Finish creating your email before setting it live". I can't see any errors

HelloI did a Reply by mail from Inbox and I sent a google calendar APP.In my intercom Inbox the calendarAPP display correctly but in my client gmail account he only sees ' You have been sent an app" Click here to openIs there a way to directly display the calendar in the e mail or at least say that it's a google calendar App that has been sent?Thank you