Knowledge

I tried ​contact support team of Intercom 3 times, but no reply yet.

I intalled intercom inside react app by copy pasting the javascript code insde the head tag as suggested in the documentation. But it is added as iframe in the page .But in the below docuement say install directly not as js code.https://www.intercom.com/help/en/articles/3049411-why-can-t-i-build-a-product-tour/p>

Is it possible to have a link on one's website that links out to Articles, opening a specific article in the messenger?

Is there any way I can export the reports of articles? It could be with an API or right on the screen

I do not want my full name to be displayed there.

My trial period is over and I was not still able to assess if the feature is working. I followed all the tips: I wrote the articles with specific key words and pushed manually the article to visitors.  

I would like to add an image carousel to my articles. Is this currently possible? Do we have articles on all of the media functionalities we can add into articles?

I want to have a series of micro-videos to demonstrate short processes, multiple per article.

We do not want our article to be searchable on line by anyone. We only want to share them in the messenger.

I have an article with multiple sections and I want to add a navigation menu so that users can click on the section they want to skip to. I've seen it in other Help Centers, but I'm not sure if I can even do that in Intercom. Has anyone been able to? I've included a screenshot from the Mixpanel help center for reference. Thanks in advance!

Most of the screenshots look fuzzy. It's really strange because if I actually click on a screenshot within an article, it opens up nice and big in the next tab and looks super clear, so why in the articles is it not showing up that way?

I'm currently using React Native and I noticed that the customization options only impact the header on web. My app currently uses a dark color theme and the Intercom Help Center is only shown with a light theme. I would like to customize it to at least be dark, but it'd be great it I can match it to my app colors.  Is this possible?

When I am putting content in my help articles, i would like for links within the help articles that lead to a different help article to go to a new tab instead of opening in the same tab which disrupts flow of information.

Is there a way to determine if an article is linked to in other articles? For example, if I delete an article, the link will break, so I'd like to know before deleting an article if it is linked elsewhere.

Im trying to find out from the community if anyone else has noticed Intercom Article reporting showing massive drops in Article viewership post the first week of October 2022.  According to Intercom reports, our audience for the help centre dropped by 80% over two weeks. This is NOT accurate.  Google Analytics does not reflect this drop as well as overall website traffic outside of articles being up.  My assumption is a product update or bug introduced during Week 41 2022 is the cause but trying to see if anyone else has noticed this?

We have quick-start guide articles in our Intercom Help Center that have links to other Help Center articles. When a quick-start guide article is open in the Messenger, is there a way for those links to open in the Messenger rather than a new tab? Thanks!

Hi team, I have updated our CNAME help.productengine.app to point to custom.intercom.help However, the config in Intercom has been stuck on Pending for a few hours now: When I click try again, i get an error pop up. Can you please help point me in the right direction?

Since the 27th of april, we suddently have a lot of errors on our website that all relate back to the intercom help articles we published. They all mention the canonical tag on this page points to a different language. Is there any way to fix this? 

Hi - how do I update the canonical url as it's using a URL without SSL?  

Is it possible to get a notification when a team member puts a note in your conversation with a customer? For example, if a new note appears in my conversation with a customer which is not written by me, a notification pops up in my inbox.

I'm trying to better understand the Error Codes provided in the SMS Failure CSV that can be downloaded at Reports > customer engagement. We've received some error codes of -1 that we want to better understand. Can someone provide color here?

I want to tag every conversation and make sure that I am not able to close the conversation without a tag. Does the tag rule guarantee that I can do this?

I need to link on the bottom of each article pages to related articles. At the moment i need to add the links manually which makes a lot of work if i need to add or change something