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Welcome welcome everyone!

Hello Intercom Community, I’m Des, co-founder of Intercom. Welcome to our new Community platform We’re very excited to partner with you on making this

My tips on how to successfully manage Intercom related project (and more)

Hey there 👋 Milan here✌ For those of you who might not know me from the previous version of the community, a bit about myself:I’m the owner of the Sov

Fine Tuning The Customer Follow-up

Hi Support Leaders!I’m Andrew, a Customer Support Manager here at Intercom 👋When was the last time you or your team revisited how you follow-up with c

Enabling a culture of knowledge management in your team

Hey everyone, I’m Beth, Help Center Manager here at Intercom. Besides creating articles, one of the most important duties of managing a Help Center is

Using your Support team to proactively help customers get the most out of their plan 💡

Hey Support Leaders 👋 I’m Michelle, and I’m a Support Manager here at Intercom.  I wanted to share some insight into something we’ve been working on w

The importance of a long-term Workflow strategy

Hey there Support aficionados across the globe! I’m Franka, one of the Support Managers here at Intercom. Apart from managing people who are my first

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