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Bug: VoiceOver looses focus on Safari

  • 7 July 2023
  • 1 reply
  • 53 views

On Safari there is a bug related to VoiceOver and focus interaction, this can be replicated on official pages. Is there a way workaround for this? Thanks!

How to replicate:

  • Open app.intercom.com or community.intercom.com on Safari
  • Enable VoiceOver
  • Tab until to select the app launcher
  • Open it using VoiceOver keyboard commands
  • VoiceOver focus incorrectly stays on the original page, while the keyboard focus goes to the messenger app
  • The user can navigate the app using tab but VoiceOver focus stays fixed on the main page, VoiceOver doesn’t read aloud any app elements when this happens

In this screenshot you can see that VoiceOver focus (black rectangle) stays on the main page while the keyboard focus (blue rectangle) is inside the messenger app

 

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Best answer by Eden 12 July 2023, 23:53

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Hey @Rafael Salguero 👋 Eden from the support engineer team here.

 

This might take a bit of additional investigation and testing from the team, so I have forwarded this issue to the Customer Support team on your behalf using the forum ticket escalation feature. The team will get back to you as soon as they can. Thank you! 

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