Hey @ian f​, for new outbound emails, you'd need to create a custom email template to allow for signatures. You'd need to create a separate template for each of your teammates.

Hey @ian f​ 👋

I know this is an old post but wanted to follow up to let you know you can now add email signatures without the need for a template. To set this up you can go to Settings > Email > Signature 👇

Hope this helps 🙌

What if you are managing multiple businesses/email addresses? It would be great if the Intercom interface would let you set multiple email templates that would show based on conditions. This way, you can attach a value to your customers based on the company they are interacting with, and then have the proper email template with corresponding branding/contact info in your signature without having to think about inserting a template.

Hi @Lorenzo Sangluiano , It’s Mat from the Support Engineering Team

It is a neat idea I will put it as a Feature Request for our engineers to look into it.