How can I get intent from user’s message? Like order cancel or warranty claim?
How to get intent
Userlevel 2
+3
Would a bot workflow to clarify the contact reason with the customer before assigning to the inbox work for you?
Userlevel 3
+5
- Community Manager
- 231 replies
-
2 July 2024
- Answer
Hi lifan, It’s Mat from the Support Engineering Team 😀
You can leaverage custom answer to get Fin to pick up a key words / specific questions the then answer your customers accordingly.
https://www.intercom.com/help/en/articles/7860253-creating-custom-answers
Please let me know if you have any questions about this 😸
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