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I want to send an email with an audience where a Survey score is >8. If they provide a future score of 1, then a 9 - will they end up with the email again?

  • 15 February 2023
  • 1 reply
  • 145 views

I have the below rule set up, we send this Survey out 1x a week, so there is a chance that they get the email for giving us an 8, if they then give us a 1, and then a 9/10 - will this add them back into matching the rules "again"? Or does it remember the first time this user matched the audience and ignore any future ones?

I don't want this email to go out multiple times, just the first time it matches, but the scores tend to go up and down and I am worried this will remove then re-add them to being a match.

I hope this makes sense! haha.

 

Thank you!!

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Best answer by Racheal

Hey @mellโ€‹ Racheal from the support engineer team here๐Ÿ‘‹ 

 

As long as you leave the Frequency and scheduling just as you have it now:

Screenshot 2023-02-16 at 8.35.51 PMthe Survey will only send the first time the user matches the rules and not again.

 

I hope this helps!

 

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Racheal
Intercom Team
Forum|alt.badge.img+5
  • Customer Support Engineer
  • February 17, 2023

Hey @mellโ€‹ Racheal from the support engineer team here๐Ÿ‘‹ 

 

As long as you leave the Frequency and scheduling just as you have it now:

Screenshot 2023-02-16 at 8.35.51 PMthe Survey will only send the first time the user matches the rules and not again.

 

I hope this helps!

 


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