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Open a chat from a banner click


I’m adding a Banner, and I would like to open a Chat if a user interacts with the banner. Eg. “Here is new feature X, click here to give feedback.” → Opens chat. 

Is there any way to do this? 

Best answer by Nathan Sudds

@David Smyth Similar to @Aleksei O ‘s idea here, you could also launch a page with that click to something about the feature and trigger a chat to launch when someone visits that url as well. 

So you should have a couple options there!

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2 replies

Aleksei O
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  • Active User
  • 31 replies
  • August 19, 2024

Hi @David Smyth ! 

This should be possible with Series, I’ve added an example of how it can be built below:

 

Your Entry rules will be the audience rules for the banner. then if the user has, for example, clicked the link in the banner, you could send them a Workflow, which can consist of only one path, e.g. “Chat with us” button. 


Nathan Sudds
Expert User ✨
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  • Top Expert
  • 288 replies
  • Answer
  • August 19, 2024

@David Smyth Similar to @Aleksei O ‘s idea here, you could also launch a page with that click to something about the feature and trigger a chat to launch when someone visits that url as well. 

So you should have a couple options there!


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