Skip to main content
Answered

Series Unable to Save


Has anyone else encountered that when writing a Series and you click “save”, Intercom pops up with a red banner with an error message (and any attempts to save after that will result in your series being deleted, despite appearing as “successful”)? 

 

Wondering how I can avoid this problem in the future, or if anyone has found a workaround! 

Best answer by Shauna

Hey @ashley.smith 👋🏼 Thanks for the context - I’m going to open a conversation here for you to speak with support. 

Having someone look into this would be good as we would like to prevent this from happening as I’m sure it can be a pain 👀 

Someone will be in touch as soon as they can! 

 

‘Context’ - will update ‘best answer’ with information on if there was a ‘root cause’

View original
Did this topic help you find an answer to your question?

4 replies

Shauna
Intercom Team
Forum|alt.badge.img+4
  • Intercom Team
  • 159 replies
  • October 13, 2023

Hey @ashley.smith 👋🏼 Shauna here from Support! 

Is this something that happens continuously for you? When trying to save a series; it doesn’t work? This might be something we need to have our CS team dig into for you.

Get back to me here, if you’d like me to open a conversation with them for you 👌🏼


  • Author
  • New Participant
  • 1 reply
  • October 13, 2023

@Shauna It’s happened a few times in the past - support wasn’t able to determine a cause. 


Shauna
Intercom Team
Forum|alt.badge.img+4
  • Intercom Team
  • 159 replies
  • Answer
  • October 20, 2023

Hey @ashley.smith 👋🏼 Thanks for the context - I’m going to open a conversation here for you to speak with support. 

Having someone look into this would be good as we would like to prevent this from happening as I’m sure it can be a pain 👀 

Someone will be in touch as soon as they can! 

 

‘Context’ - will update ‘best answer’ with information on if there was a ‘root cause’


Forum|alt.badge.img+1
  • Connector
  • 9 replies
  • May 11, 2024

Yes, some people have faced that issue when trying to save a Series. If you're worried about losing your work, you could try saving your Series in a different way or using a different platform. Also, you might want to check out whois archive.today; it could help you save web pages for future reference in case anything gets deleted unexpectedly.

 

 

 

 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings