Hi @Kjartan Valur Þórðarson 

Jennifer here from Intercom 
 

We do not show the red dot for News on a user’s first visit to the News feed, this is to mitigate the case when there could be a long feed with last item published a month ago, that is not really worth the user’s attention. After a user visits the feed for the first time, we show the red dot for all subsequent news items.

Was this the first time this user account would have accessed the News Centre?

Thank you @Jennifer K 

It would be nice if I could decide if the red dot appears right away. There are a lot of customers that don´t even notice the intercom plugin and probably never will because of there is no red to indicate there is something to show.

I am facing the same issue, another thing to add here is that the UI in which you create the news item allows you to display a badge on the launcher. It does not give any disclaimers and I think this is misleading since all other types of content options do actually allow you to decide wether to show the badge or not. There must be more people facing the same issue and I think that this problem is counterintuitive. 

I also contacted support who told me that showing a notification on the badge itself is not even possible, only within the messenger on the ‘news’ tab. Is this true? This would mean that the slider within the news creation UI is false. 

Same issue here. If that's helpful, our intended use case for News is to notify our users whenever we've released a new feature on our platform. (in the same vein as applications like Slack showing a -icon with a little badge, to notify about new features)

If users are expected to open up the News feed on their own accord for the first time, before they’ll get the red dot for subsequent News items, it mostly defeats the purpose of how we'd like to use News.

It would be great if the Intercom team can consider this use case, since News is nearly perfect for this as-is! (Even better would be if we could customize the badge for News items .. maybe show the “dot” in a custom colour, maybe an icon like .. just some ideas )

Kind regards,
 Tim

@Tim Molderez I have suggested this input with our CSM but I feel that the roadmap is mainly AI driven. We in the end decided to stop using News and move to a new structure where we combine Posts for higher prio releases and a living changelog.