Currently, and for the past years, we have only supported help and questions through email and phone. Now users, leads and visitors will have the chance to use the messenger instead.
What amount of increased traffic should we expect? :)
Currently, and for the past years, we have only supported help and questions through email and phone. Now users, leads and visitors will have the chance to use the messenger instead.
What amount of increased traffic should we expect? :)
Best answer by Roy
Hi @sebastian b11 ,
Nice move to start using messenger, it's a cost-effective move for the company and a better way to communicate with customers.
Imagine, one agent can speak with one customer over the phone. With chat, agents can speak to 6-7 customers at the same time.
About your question, it really depends on your website traffic and how you will set-up messenger.
1) To increase traffic, you can use outgoing campaigns and offer your visitors/users/leads in-chat support.
2) You can use IVR and offer customers to write to you in the chat, instead of hold on to the phone.
3) Set-up outgoing e-mails and inform your users about the new support channel
4) Set-up and use custom bots
It's impossible to tell you how exactly your traffic should increase without knowing your visitors, amount of users, incoming calls and other important data.
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