Android unreadConversationCountListener not working after a login

Question

Hello,I’m implementing your SDK on an Android app and I’m facing an issue regarding the unreadConversationCountListener method.After a login, if my user doesn’t have any unread message and I send him a new one from the admin dashboard, the listener receive nothing.For it to work, I need to close and reopen the app but if I logout and login again, the same issue appear.If there is already a message unread when I login, the listener is working and directly send me the correct amount.I tried to move the listener in different places, before the login, after it, at the creation of the app, … but nothing change.I didn’t found directly this issue because it appears only after my pipeline build the app and send it to my Firebase App Distribution.I thought that was because of proguard but I put the rules found in your documentation.Let me know if you need more informations.Thank you

aykut.aydin · Accepted Answer

Hey @AlexisMThanks for all the details you provided above!This will need further investigation on our end. So,I have escalated this with the Support Engineering team as a conversation. You will receive a reply from them in there as soon as possible, and they will also let you know if we need any other information from your end.👍

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