We want to engage customers better and make them feel like they been cared for by a real human being once they sign up for our system. Optimally we’d love to open up a conversation where we ask them 3 questions so we get some basic information about them, but also showing that there’s a person taking care of them.
Any ideas on how to use the power of intercom to achieve this?
Hey Michael Racheal from the support engineer team here
Just to make sure I’m understanding here, is the ideal workflow that a user signs up and one of your teammates automatically reaches out with the questions mentioned? I would suggest using a Chat for this! That way once the user replies a conversation will open up, and you can use signed up on this day as the audience filter to only grab new users:
I’ll attach a helpful Article on Outbound Chats to help get you started:
https://www.intercom.com/help/en/articles/3292781-get-started-sending-chat-and-post-messages
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