Ask 3 questions and then initiate conversation

  • 1 November 2023
  • 1 reply

We want to engage customers better and make them feel like they been cared for by a real human being once they sign up for our system. Optimally we’d love to open up a conversation where we ask them 3 questions so we get some basic information about them, but also showing that there’s a person taking care of them.

Any ideas on how to use the power of intercom to achieve this?


Best answer by Racheal 7 November 2023, 03:22

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Userlevel 4

Hey Michael Racheal from the support engineer team here👋 


Just to make sure I’m understanding here, is the ideal workflow that a user signs up and one of your teammates automatically reaches out with the questions mentioned? I would suggest using a Chat for this! That way once the user replies a conversation will open up, and you can use signed up on this day as the audience filter to only grab new users:


I’ll attach a helpful Article on Outbound Chats to help get you started: