Can a conversation that starts on a page be closed if they leave that page?

  • 12 December 2023
  • 1 reply

We have conversations that will start on our pricing page, but we’ve noticed existing users visiting that page first then logging into our product, and the message will follow them unless they close it. Is it possible to add a rule to a workflow to close the message if they visit certain page?


While we exclude users from getting this message, sometimes leads/visitors are actually users and we don’t know until they login to the product, which the message follows them through.


Best answer by Jennifer K 12 December 2023, 18:07

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Hi @Paula Shuler 

Jennifer here from Intercom

If you are talking about a Workflow, I would recommend using the trigger ‘When the customer becomes unresponsive’ with conditional branches and closing from there

Hope this helps 😊