We have conversations that will start on our pricing page, but we’ve noticed existing users visiting that page first then logging into our product, and the message will follow them unless they close it. Is it possible to add a rule to a workflow to close the message if they visit certain page?
While we exclude users from getting this message, sometimes leads/visitors are actually users and we don’t know until they login to the product, which the message follows them through.
Hi
Jennifer here from Intercom
If you are talking about a Workflow, I would recommend using the trigger ‘When the customer becomes unresponsive’ with conditional branches and closing from there
https://www.intercom.com/help/en/articles/7155449-customer-or-teammate-has-been-unresponsive
https://www.intercom.com/help/en/articles/7846212-using-branches-in-workflows
Hope this helps 
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
